[Remote] Senior People Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Optitex is part of Dorado Software Group, which supports a global portfolio of software companies. The Senior People Operations Analyst will maintain HR systems, coordinate payroll, and support onboarding and offboarding processes while improving data integrity and reporting.

Responsibilities

• Maintain all employee data in BambooHR with accuracy, including new hires, terminations, status changes, compensation updates, and reporting structure changes
• Conduct regular data audits to identify and correct inconsistencies, duplicates, and gaps; consolidate employee information from scattered sources into BambooHR as the single source of truth
• Ensure accurate data flows between BambooHR, Pinpoint (ATS), and Lattice (performance); maintain employee files in compliance with applicable regulations
• Handle all employee data in accordance with applicable privacy legislation across jurisdictions, including applicable Canadian and US state privacy laws, and international equivalents; ensure personal data is collected, stored, and processed lawfully and with appropriate access controls
• Execute payroll coordination across all jurisdictions by following established processes - preparing and submitting people data to Finance, third-party payroll providers, and employer of record (EOR) partners across North America, South America, EMEA, the Middle East, India, and APAC (new hires, terminations, compensation changes, bonuses, and stipends)
• Reconcile against BambooHR records and flag discrepancies to the Director for resolution
• Serve as the first point of contact for routine employee payroll and benefits questions, escalating anything outside standard parameters
• Execute end-to-end onboarding for all new hires, including system setup, background checks, benefits enrollment, orientation scheduling, and equipment coordination with IT
• Process employee terminations, including system updates, final pay calculations, applicable federal and provincial/state separation requirements, and exit logistics
• Maintain and track onboarding plans with hiring managers; continuously improve onboarding and offboarding checklists based on feedback
• Administer Pinpoint ATS, including job postings, candidate pipeline management, interview scheduling, and coordination with hiring managers and external recruiters
• Send offer letters and process pre-hire documentation; maintain recruitment dashboards and report on pipeline metrics including time-to-fill, source effectiveness, and candidate volume
• Maintain compensation data in auditable spreadsheets and systems; support the Director during annual compensation and performance review cycles with data, reporting, and administrative execution
• Use AI-powered tools and agents to streamline repetitive HR tasks such as data validation, document drafting, employee query triage, and report generation
• Identify process inefficiencies and propose improvements, leveraging AI automation, system features, formulas, and workflow tools to reduce manual effort
• Support the Director in evaluating and rolling out new AI tools within the People technology stack
• Document all repeatable HR processes as clear, step-by-step SOPs; maintain the internal HR knowledge base so that processes are not dependent on any single person
• Build and maintain reporting dashboards in Excel, BambooHR, and other tools covering headcount, turnover, time-to-fill, and compensation distribution; prepare ad hoc reports for leadership as requested
• Use AI-assisted analytics and visualization tools to improve the speed and quality of people reporting
• Travel to offices in other international locations to provide HR support as necessary or to attend events

Skills

• 6-10 years of experience in People Operations, HR Operations, or HRIS administration
• Hands-on experience administering an HRIS platform such as BambooHR, ADP, Workday, or HiBob, with direct responsibility for data accuracy
• Advanced Excel proficiency, including formulas, pivot tables, lookups, and dashboards
• Experience coordinating payroll with third-party providers across multiple jurisdictions
• Experience executing end-to-end onboarding and offboarding processes
• Strong attention to detail with a proactive approach to identifying and resolving data issues before they escalate
• Strong written communication skills with the ability to document processes clearly and flag issues proactively
• Comfortable working asynchronously across time zones
• Comfort using AI tools and a willingness to adopt new AI-powered platforms as part of daily workflows
• Experience with BambooHR, Pinpoint, and/or Lattice is preferred
• Experience with SharePoint or similar content management and collaboration platforms is preferred
• Experience in software or technology companies is preferred
• Familiarity with multi-country employment contexts is preferred
• Experience with EOR providers (e.g. Deel) is preferred
• SHRM-CP, CHRP, or equivalent HR qualification is preferred

Benefits

• Fully remote
• Execute payroll coordination across all jurisdictions by following established processes - preparing and submitting people data to Finance, third-party payroll providers, and employer of record (EOR) partners across North America, South America, EMEA, the Middle East, India, and APAC (new hires, terminations, compensation changes, bonuses, and stipends)
• Serve as the first point of contact for routine employee payroll and benefits questions, escalating anything outside standard parameters
• Execute end-to-end onboarding for all new hires, including system setup, background checks, benefits enrollment, orientation scheduling, and equipment coordination with IT
• Process employee terminations, including system updates, final pay calculations, applicable federal and provincial/state separation requirements, and exit logistics
• Maintain and track onboarding plans with hiring managers; continuously improve onboarding and offboarding checklists based on feedback
• Travel to offices in other international locations to provide HR support as necessary or to attend events

Company Overview