[Remote] Sales Quality Assurance Specialist

Note: The job is a remote job and is open to candidates in USA. CampusPoint is an innovative, mission-driven technology company dedicated to helping families navigate senior care decisions with confidence and compassion. They are seeking a Sales Quality Assurance Specialist to support quality assurance efforts across sales and customer-facing interactions, primarily auditing and providing feedback on interactions among account managers and care representatives.

Responsibilities

• Regularly achieve daily, monthly, and quarterly metrics based on business needs and goals
• Provide accurate and efficient coaching and feedback to client account managers and sales reps to their Regional Managers, and other personnel according to quality standards and within set deadlines
• Use audio snipping software and company CRM to collect, store, snip, and deliver audio snippets to community customers to remain legally compliant
• Conduct deep-dive analyses of the calls, per the Regional Manager's request, using the provided reporting materials
• Auditing and conducting deep dive analyses for newly hired reps and account managers
• Collect scoring data on audited calls and provide data to the appropriate departments for analysis
• Attend regularly scheduled Calibration Meetings and Weekly Rap Sessions to ensure that grading policies and procedures are up to date and accurately implemented
• Handle intermittent projects and mentoring opportunities
• Ad Hoc reports and Deep Dives as requested from Management
• Respond to requests from the Team Lead and other QA Management in a timely and efficient manner
• Perform other duties as assigned by the Team Lead or other QA Management

Skills

• Minimum one year of quality analytic or quality assurance experience, preferably in a service/consulting industry or similar experience
• Proficiency with the MS Office product suite – primarily Word, Excel, and PowerPoint
• Proficiency with Google Drive, Docs, Sheets, and Forms
• Communicate effectively – deliver clear, concise, and compelling messages, including strong writing, proofreading, and presentation skills
• Ability to multi-task and adapt to changing priorities to meet internal client demands
• Ability to work exceptionally well within a team environment, yet able to self-motivate when working remotely
• Must have a quiet home workspace, as this position requires working remotely from home
• All work is done online, so you must have a reliable and strong/fast internet connection
• Experience in the senior living industry and/or sales preferred

Benefits

• Fully remote
• 1-hour lunch

Company Overview