[Remote] Technical Product Manager, Service Management Platform, Service Catalog & Request

Note: The job is a remote job and is open to candidates in USA. RTX, the world's largest aerospace and defense company, is seeking a Technical Product Manager for their Service Management Platform. This role is responsible for the strategic ownership, evolution, and delivery of ServiceNow capabilities, acting as a bridge between business stakeholders, platform teams, and developers to drive measurable business value.

Responsibilities

• Own and articulate the product vision and strategy for ServiceNow solutions across the product area
• Conduct market research, internal benchmarking, and platform analysis to identify best practices, new ServiceNow capabilities, and opportunities for improvement
• Define and maintain a multi-year product roadmap aligned to enterprise priorities, regulatory requirements, and platform strategy
• Establish and enforce product governance, including intake standards, prioritization frameworks, lifecycle management, and value tracking
• Serve as the primary executive-facing owner for how the business owner deliver services through ServiceNow
• Serve as the primary executive-facing point of contact overseeing how the business delivers services through ServiceNow
• Build and sustain trusted partnerships with senior business leaders, acting as a strategic advisor rather than an order taker
• Lead strategic discovery and consultative conversations to identify opportunities for automation, standardization, risk reduction, and experience improvement
• Act as a thought partner on ServiceNow capabilities, platform strategy, and industry best practices, helping leaders make informed investment decisions
• Lead demand management and prioritization, balancing operational needs, compliance requirements, technical health, and strategic initiatives
• Partner closely with business and technology stakeholders to ensure transparent trade-offs and outcome-driven prioritization
• Define and track product success metrics, including adoption, efficiency gains, cycle time reduction, risk mitigation, and user satisfaction
• Report regularly on outcomes, risks, and value delivered to senior leadership
• Use data, insights, and analytics to continuously refine priorities and improve service delivery
• Translate product strategy into epics, features, and a prioritized product backlog
• Define feature-level functional requirements, business rules, and service design in partnership with architects and platform teams
• Lead backlog refinement to ensure stories are well-defined, estimated, sequenced, and ready for development
• Maintain clear, high-quality functional documentation to support development, testing, and ongoing operations
• Stay current on ServiceNow releases, capabilities, and roadmap relevant to enterprise business services
• Identify opportunities to simplify, standardize, retire, or modernize legacy workflows and customizations
• Promote employee-centered, intuitive design and consistent user experiences
• Ensure solutions align to platform standards, architectural principles, and long-term scalability
• Perform hands-on business analysis, translating business needs into story-level functional and technical requirements with clear acceptance criteria
• Partner with developers throughout story development, providing clarification and iterative solution design support
• Lead or coordinate functional testing, test case management, and defect resolution
• Coordinate and support User Acceptance Testing (UAT) with business stakeholders
• Oversee story implementation, release readiness, and post-deployment validation
• Provide lightweight project oversight, managing risks, dependencies, timelines, and cross-team coordination

Skills

• A University Degree or equivalent experience and minimum 10 years prior relevant experience, including 5 years of experience as a Technical Product Manager
• At least 5 years of experience with ServiceNow, preferably in Service Catalog & Request Fulfillment and other ITSM capabilities
• At least 5 years of experience using Product Management best practices, including roadmap planning, prioritization, and value measurement
• At least 5 years of experience performing business analysis, writing high-quality requirements, and supporting delivery teams
• At least 5 years of experience working in a Scaled Agile environment, including PI Planning and sprint ceremonies
• At least 5 years of experience with stakeholder management, including planning stakeholder engagement, building strong partnerships, and providing visibility and transparency
• Excellent written and verbal communication skills, including the ability to appropriately summarize for a given audience, share complex ideas in way that is easily consumable, and preparing presentations that are crisp and clear
• ServiceNow certifications (e.g. CSA, CIS, or domain-specific certifications)
• Product Management certifications (e.g. CSPO)
• Agile or Scaled Agile Framework certifications (e.g. SAFe Agilist)
• Experience in large, highly regulated, or global organizations
• Experience partnering with system integrators or managed service providers

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays
• Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement

Company Overview