[Remote] Systems Analyst 3 – CAPPS HR/Payroll Module Lead | Austin, TX Remote | 15+ Years State of Texas Policy Experience

Note: The job is a remote job and is open to candidates in USA. CrowdPlat is seeking a Systems Analyst 3 to lead the CAPPS HR/Payroll Module. This role involves providing functional support for the PeopleSoft 9.2 Payroll module, managing payroll processes, and ensuring compliance with State of Texas policies while collaborating with various teams.

Responsibilities

• Provide day-to-day functional support for the PeopleSoft 9.2 Payroll module, including troubleshooting payroll issues (calculation errors, retro pay, tax discrepancies, integration failures)
• Support the full payroll cycle: pay calendars, paysheets, payroll calculation, confirmation, and post-confirmation auditing
• Maintain payroll configuration, including earnings codes, deduction codes, garnishments, tax setups, pay groups, and tax reporting
• Collaborate with Time & Labor and Human Resources (HR) teams on end-to-end process accuracy
• Create, modify, and troubleshoot PS/Queries for payroll reporting and data validation
• Work with technical teams to support enhancements, integrations, data loads, and application fixes
• Assist in applying PUM updates, testing patches, and validating tax updates
• Document functional procedures, test scripts, and configuration changes
• Provide user support, training, and guidance to payroll operations teams
• Participate in audit activities and ensure adherence to internal controls
• Provide agencies with assistance with quarterly 941 reconciliations to resolve discrepancies
• Perform Calendar Year-End (CYE) configurations specific to CAPPS Central processing
• Perform W-2 processing, including PDF creation, and collaborate with Payroll Policy to file W-2/W-3s with the Social Security Administration on time and accurately
• Run payroll cycles (On-Cycle, Off-Cycle, Return Monies, Cancellations/Reversals)
• Troubleshoot payroll errors and resolve payroll production issues
• Oversee tax update implementations and handle Right-to-Stop incentives
• Create and support the synchronization of CAPPS payroll with SPRS/USAS using an online interface in CAPPS
• Support payroll approval workflows between systems
• Set up tables (job codes, positions, departments, compensation, etc.) and understand HR business units, Set IDs, and Table structures
• Configure workflow (AWE – Approval Workflow Engine)
• Create queries using PS/Query and SAP Business Objects
• Serve as a point of contact for CAPPS agencies as applicable
• Create and/or review Functional Design Documents (FDDs) and perform functional configuration system changes
• Oversee and coordinate AWE – Approval Workflow Engine, including workflow configuration and setup, user and role management, notifications and worklist management, monitoring and troubleshooting, customization and extensibility, performance and maintenance, testing and documentation
• Understand Application Designer (records, fields, pages, components), Integration Broker (Web Services, REST/SOAP Integrations), SQR and BI Publisher report customization, and SQL proficiency
• Understand PeopleSoft security, inclusive of State of Texas multitenancy requirements
• Plan, design, develop, implement, support, and maintain information technology security measures to safeguard system information
• Monitor all payroll batch jobs, including tracking job schedules, monitoring job execution, detecting and responding to failures, validating output, managing dependencies, performance tuning, documentation, proper communication and escalation, and ensuring compliance when schedules must be altered
• Maintain tools and environment knowledge, including PUM (PeopleSoft Update Manager) and Change Assistant, Fluid UI changes and page navigation, lifecycle management and selective adoption, Elasticsearch/Search Framework, and data migration and compare reports
• Engage in cross-functional collaboration, including strong problem-solving and troubleshooting, interpreting State of Texas HR policies into system configuration and code modifications, requirements gathering for applicable break/fix or system enhancements, documentation and testing (UAT, regression testing), incident management in systems like ServiceNow and BOSSDesk, communication with policy personnel, other analysts, 100+ agencies, and Managed Services Tier 3 vendor, understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.), providing structured cross-training to support junior analyst capability growth, and providing comprehensive training and support to agency personnel
• Coordinate and participate in project-level activities, including expansions that include additional module implementations or enhancements for agencies, and cyclic processes such as fiscal year-end, calendar year-end, W-2/1095-C creation and distribution, State of Texas legislative changes, federal mandates, and third-party integrations
• Oversee and coordinate the Fiscal Year-End, including planning, scheduling, and communicating, reconciliations and verifications, system configurations and maintenance, Budget Loads (BLS) as requested by agencies, and Benefit Enrollment Web Services to ensure successful integration with ERS
• Provide advanced Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work
• Ensure that all digital products and content meet WCAG 2.1 accessibility standards
• Work under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks
• Oversee and act as the first line of support to ensure that only accurate data is produced, security (including multi-tenancy) is enforced, that the system performs efficiently, and that all applicable policies are enforced
• Perform all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM)
• Actively participate in Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities
• Participate in Disaster Recovery and Upgrade Testing activities
• Make presentations at CAPPS User Groups and the CAPPS Steering Committee as requested
• Participate as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS
• Perform other related work as assigned

Skills

• 15+ years extensive knowledge and understanding of State of Texas applicable policies
• 15+ years extensive knowledge of federal labor laws
• 15+ years extensive knowledge and experience performing system configuration changes
• 15+ years extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities
• 15+ years extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance
• 10+ years extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies
• 10+ years extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication
• 10+ years extensive experience supporting the CAPPS HR/PY tower in PeopleSoft HCM version 9.2
• 10+ years extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ)
• 10+ years extensive familiarity with support tools such as PUM, Fluid, and Elastic Search
• 10+ years experience performing functional project management activities in support of CAPPS program
• 10+ years experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3
• 10+ years experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process
• 10+ years experience participating in Disaster Recovery exercises
• 10+ years experience preparing and presenting executive-level presentations
• 10+ years experience gathering and presenting applicable data in support of a variety of audits and open records requests
• 10+ years experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
• 10+ years experience performing SQL actions needed to keep the CAPPS and SPRS systems in sync
• 8+ years experience providing direct payroll support to multiple agencies, including assisting with quarterly 941 reconciliations, resolving payroll discrepancies, and coordinating corrective actions across statewide systems
• 8+ years experience in planning and coordinating the Fiscal Year Process at a statewide level
• 8+ years extensive knowledge and experience managing the Approval Workflow Engine (AWE)
• 8+ years experience preparing WCAG 2.1-compliant materials for distribution
• 3+ years knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business
• Experience in gathering business requirements for large projects
• Ability to work independently in a diverse team environment with on-site and remote team members
• Strong written, verbal, and interpersonal communication skills
• Knowledge of project management methodologies
• Knowledge of technical and functional attributes of Oracle PeopleSoft
• Problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary
• Experience with Agile and other SDLC methodologies
• Experience with ITIL methodologies
• Experience with or knowledge of information security frameworks (i.e., NIST)
• 10+ years experience with and knowledge of production support activities for legacy Statewide Financial Systems

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