[Remote] Key Account Manager - Birmingham

Note: The job is a remote job and is open to candidates in USA. Dendreon is transforming the battle against cancer with personalized immunotherapy, focusing on their FDA-approved product, PROVENGE®. The Key Account Manager will drive patient access and strategic partnerships within urology and oncology practices, combining account planning with field execution to improve patient identification and access support.

Responsibilities

• Develop and execute strategic account plans aligned with corporate objectives and patient access goals
• Manage high-value and developing accounts; conduct regular Customer Business Reviews (CBRs) to assess performance and drive growth
• Build account maps identifying clinical decision makers, operational stakeholders, and referral networks
• Maintain an operating rhythm including routine account reviews, pipeline management, and continuous improvement
• Build trust-based relationships with physicians, clinical staff, administrators, and executives including C-suite
• Execute omnichannel engagement plans including face-to-face, virtual, and digital touchpoints aligned to stakeholder preferences
• Lead customer meetings, strategic discussions, and speaker programs (virtual and in-person)
• Deliver compliant clinical presentations and serve as a subject matter expert on disease state, treatment paradigms, and competitive landscape
• Identify and cultivate clinical champions through credible partnership and consistent follow-through
• Drive patient identification and account activation by understanding patient flow, referral patterns, diagnostic pathways, treatment decision points, and care team dynamics
• Identify growth opportunities by expanding account depth, increasing engagement across the stakeholder network, and developing emerging accounts within the territory
• Support account readiness by identifying operational gaps and coordinating internal support to improve workflow efficiency and reduce barriers to appropriate treatment starts
• Partner with Market Access and Patient Support to help accounts navigate reimbursement and logistical challenges
• Maintain working knowledge of buy-and-bill dynamics and site of care considerations
• Coordinate cross-functional teams (Reimbursement, Marketing, Medical Affairs, Patient Support) to support account needs
• Partner with Regional Business Directors and Sales Leadership on strategy and execution
• Use CRM and analytics tools to document interactions, manage opportunities, and meet KPIs
• Execute all responsibilities in compliance with company policies, FDA/PhRMA guidelines, and industry standards

Skills

• Bachelor's degree required; advanced degree preferred
• 5-7 years pharmaceutical/biotech experience; oncology, urology, or specialty products strongly preferred
• 3-5 years' account management experience or demonstrated sales success
• Proven ability to manage complex accounts across large practices, hospitals, academic centers, and IDNs
• Strong clinical fluency, communication, presentation, and relationship-building skills
• Proficiency in CRM platforms (e.g., Salesforce), analytics tools, and MS Office
• Understanding of FDA/PhRMA promotional guidelines and compliance standards
• Experience in buy-and-bill environments, rebate tiering, and ASP reimbursement structures
• Experience with GPOs and Integrated Delivery Networks
• Experience in oncology and/or urology therapeutic areas

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