[Remote] Solutions Project Manager

Note: The job is a remote job and is open to candidates in USA. WellHive is focused on enhancing customer success in the federal health space, and they are seeking a Solutions Project Manager to lead product and solution implementations. The role involves managing project activities, fostering customer relationships, and driving continuous improvement in implementation processes to ensure customer satisfaction and adoption.

Responsibilities

• Manage program/project activities including scope, requirements, timelines, and communication plans with customer success metrics as the primary success criteria
• Deliver customer-centric implementations that prioritize user adoption, satisfaction, and business impact over traditional project metrics alone
• Provide continuous improvements to WellHive implementation processes based on customer feedback and success outcomes
• Facilitate strong customer relationships through regular success check-ins, feedback sessions, and strategic alignment meetings
• Provide transparent progress reporting focused on customer success milestones and value delivery
• Support organizational governance with a customer success lens and change management strategies that drive adoption
• Work collaboratively with third-party vendors and subcontractors
• Conducts follow up actions needed to resolve critical issues impacted work stream and program deliverables
• Conducts/facilitates issue resolution meetings and/or sessions needed to mitigate or resolve project issues/risks
• Prepares detailed reports and summaries specific to time reporting, project estimates and reconciliation as needed. Prepares program/ project reports and summaries as needed
• Effectively applies PM methodology and enforces project standards

Skills

• Bachelor's Degree and 5+ years of experience in Project Management or equivalent management experience
• Ability to perform at a high level of effectiveness in a fast-paced environment, managing multiple competing priorities simultaneously
• Ability to work with Program/project sponsors, Executive sponsors, supervisor/manager and other members of section or department to promote a harmonious work environment
• Successful experience managing matrix and cross functional teams
• Vendor management experience
• Excellent problem solving and conflict resolution skills
• Excellent communications skills both written and verbal
• Experience working with the Department of Veterans Affairs is a plus

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