[Remote] BPN Operations Excellence Program Manager

Note: The job is a remote job and is open to candidates in USA. Banner Health is a leading healthcare provider in Arizona, and they are seeking a BPN Operations Excellence Program Manager to enhance clinical and operational performance within their insurance division. The role involves collaborating with leaders to design and implement operational processes, perform data analysis, and support continuous improvement initiatives.

Responsibilities

• Works collaboratively with clinical and operational leaders to assess workflows, data, scenarios and other factors to identify improvement efforts that will enhance clinic and operational. Co-develops business cases and justifications for change opportunities
• Assists with data collection, observations, research and analysis of clinic outcomes, financial and operational performance, and business planning for identification, design and implementation of improvements. Works with clinical and operational leaders to ensure compliance with operating and capital budgets to achieve financial performance
• Conducts regular Root Cause Analysis & Corrective Action Planning alongside leaders using the knowledge of process variation analysis, population health metrics and operations research techniques. Develops workflow assessments, gap analyses, recommendations and proposals to drive and sustain positive change
• Maintains a working knowledge of operations, identifying top performers and helping disseminate and share best practices
• Develops and maintains operation labor models, using operations research and industrial engineering techniques. Balances costs savings associated with operational flexibility against labor cost, using Economic Order Quantity and New Vendor Techniques
• Assists in the development and sustainment of operational, clinical, health plan and network value performance management systems to monitor improvements sustainability and effectiveness. Coaches front line staff and managers to ensure adherence to and integrity of the performance management systems. This includes training in lean principles, Types of Waste, 5S Principles, Standard Work, and other process improvement methods
• Participates and/or leads high performance teams including stakeholders and peers to assess, design and implement improvement efforts. This includes, but is not limited to, reducing risk and eliminating failures, incorporating processes of human factors, provides visual tools, and standardization of processes to achieve consistency and high reliability. Facilitates change efforts in close collaboration with stakeholders to ensure appropriate application of change and execution methodologies
• Coordinates with clinical and operational leaders to oversee or support implementation of process design, process improvements, technology improvements, work standards
• Position understands insurance division and population health operations and measures as problems are complex in nature. Position encourages collaboration between parties involved and/or effected by efforts to develop and achieve insurance division standards and targets. Works with operational and clinical leaders to align efforts to organization’s initiatives. Supports the development of teams across the division in implementation of performance improvement systems, including operational discipline. Provides training and coaching for frontline managers and teams in lean management practices

Skills

• Bachelor's degree required
• Significant experience, typically gained through two to four years relevant work experience
• Must possess the ability to apply quantitative and qualitative process improvement techniques and perform advanced data analysis
• Must be proficient with one or more operating systems, spreadsheets, database managers, presentations programs, and word processors
• Must demonstrate a record of leadership with effective communication (verbal and written) and presentation skills
• Ability to identify and meet customer needs in a team environment
• Requires effective negotiation capabilities
• Ability to lead in a highly matrixed environment
• Experience in Healthcare
• Industrial Engineering Degree or a degree in a quantitative, engineering, business or healthcare related field with a Black Belt in Lean/Six Sigma
• Experience participating in Lead/Sigma transformation or with population health or insurance operations
• Demonstrated working knowledge in Process Design or Process Improvement tools
• Additional related education and/or experience preferred

Benefits

• Remote work options
• Banner Health is committed to pay equity and transparency
• The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.
• This range is based on possible base salaries and does not include the value of our total rewards package.
• Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.
• Our organization supports a drug-free work environment.

Company Overview

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