Human Services Manager (CSEA Section Chief) (4768-12)

About the position This position is for a Human Services Manager, specifically a CSEA Section Chief, within the Job & Family Services department. The role involves managing, directing, and coordinating the Child Support Services Section, which includes a team of 8-12 direct reports. The manager will be responsible for developing and implementing policies and procedures related to child support programs, interpreting agency and government policies for staff, and facilitating communication among different service programs. This role also involves acting as an agency representative to community organizations, managing the operating budget for the Child Support Services Section, and performing other related duties as assigned. The position is located in Cincinnati, OH, with potential for a hybrid remote work schedule. Applicants are subject to background screening and must meet specific requirements related to child welfare and criminal history.

Responsibilities

• Manages, directs and coordinates Child Support Services Section consisting of 8-12 direct reports.
• Coordinates, analyzes, develops and implements policies, procedures and programs related to child support programs.
• Interprets agency, state and federal policies and programs to staff.
• Facilitates and coordinates communication and protocols for serving shared families among all programs including the child support services section.
• Responsible for the distribution of manual materials, bulletins, and other information materials to appropriate levels of staff.
• Directs, manages and plans with administrators for the implementation of new policies procedures and programs.
• Partnering with the appropriate child support service section chief, may be responsible for directing and managing subordinates, assigning duties, leading combined management team meetings for planning and communication purposes.
• May be responsible for coordinating the filling of positions based on jointly determined staffing needs.
• Disciplines subordinates when necessary and approves/denies recommendations on hiring, suspending or terminating child support service staff.
• Make recommendations on hiring, suspending or terminating direct reports.
• Provides supervision and consultation with team leaders, line supervisors and other subordinate staff.
• Responsible for evaluating team leaders, at a minimum, in the areas of communication, staff management and teamwork.
• Schedules and participates in individual and group conferences and meetings with all child support services personnel.
• Approves vacation and leave requests for child support services personnel based upon agency policies and parameters established.
• Acts as Agency representative to community organizations, hospitals, schools and other organizations serving children and families in the community.
• Attends community meetings and workshops to inform the community of available services.
• Works to help determine and develop needed services in the child support services community.
• Acts as a spokesperson for the agency, with the media, regarding agency policies and case situations for child support.
• Responsible for developing and maintaining the operating budget for the Child Support Services Section.
• Monitors the program and staff expenditures to assure fiscal responsibility throughout the budget year.
• Attends conferences and training.
• Performs other related duties as assigned.

Requirements

• Bachelor’s degree in Social Work, Psychology, Special Education, Therapeutic Recreation, Sociology, Criminal Justice, Human Services (including a clinical practicum of at least one (1) year), Mental Health Counseling, Rehabilitation Counseling, Pastoral Counseling, Marriage and Family Therapy, Public Administration or other closely related field etc.) from an accredited college or university; AND
• Six (6) years of experience in the delivery of human services in governmental, community, or private human support services agency of which two (2) years includes supervision
• Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI).
• Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance. Nice-to-haves
• Knowledge of agency personnel policies, the union contract, principles of management, leadership and budgeting Child Support functions.
• Skill In demonstrated skill in analyzing information, drawing logical/valid conclusions, and developing plans. Use of PC software programs used by the agency, CRIS-E, SETS, and other computer programs.
• Ability to lead large groups of staff; communicate (written and verbal); plan and implement; work in partnership and as a team leader and member; develop and provide training.

Benefits

• Highly Competitive Employee Benefits Package
• Generous Paid Time Off
• 11 Paid Holidays
• Immediately Begin Accruing Paid Vacation and Sick Time
• Paid Parental Leave
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