IT Manager / Technical Delivery Manager
Job Description:
- Lead an IT team in the development, delivery, and support of innovative technical solutions
- Promote the engagement and professional development of employees within assigned responsibility areas
- Manage an IT staff of 5 -10 employees
- Oversee work performed by contractors
- Manage development and implementation of technical solutions in support of IT division objectives
- Manage a small number of complex IT projects
- Promote industry best practices and support IT division standards
- Ensure compliance with IT division technology and security standards, governance processes, and performance metrics
- Monitor production, outputs, and services to ensure that SLAs, and other IT division quality metrics, are met
- Maintain and control budget, schedule, and team resources
- Manage vendors and service providers within team function
- Ensure staff has the resources and skills needed to support all work initiatives
- Meets regularly with direct reports to ensure high employee engagement
- Gather work statuses and discuss progress and obstacles with the team
- Provide advice, guidance, encouragement and constructive feedback
- Promote culture of high-performance, continuous improvement and commitment to quality and accountability
- Establish measurable individual and team objectives aligned with client IT division goals
- Document and present performance assessments
Requirements:
- Eight years of work experience directly related to their current position
- three to five years of supervisory/Assistant Manager experience
- Strong leadership capability, executing as appropriate in the areas of responsibility
- Strong written and verbal communication skills
- Strong interpersonal skills including mentoring, coaching, collaborating, and team building
- Effective time management, problem solving and multi-tasking skills
- Effective presentation skills
- Strong knowledge of the technologies, methodologies and practices in the relevant IT technical discipline
- Knowledge of the roles, skills and technical knowledge required to achieve goals within the relevant IT technical discipline
Benefits:
- health insurance (medical, dental, vision)
- 401(k) plan
- paid sick leave
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