Customer Support Agent – Remote | Elevate Labs Job Description

About arenaflex

At arenaflex, we are on a mission to help people sharpen their minds, expand their potential, and cultivate healthier, more joyful lives. Through our suite of award-winning mobile applications, we have empowered millions of users around the globe to strengthen essential cognitive skills such as communication, memory, and mathematical reasoning. Our flagship brain-training app has earned recognition as Apple’s App of the Year and has been downloaded more than 60 million times, while our personalized meditation platform, honored as Google’s Best App, has opened the doors of mindfulness to countless individuals by offering free access to guided meditation, stress reduction tools, improved sleep routines, and focus-sharpening exercises.

arenaflex is a fully remote organization made up of voracious learners and passionate builders. Every member of our team is united by a shared vision: to help billions of people lead healthier, more productive, and more joyful lives. We are agile, ambitious, and deeply curious, and we believe that education and well-being are the cornerstones of a better world. If our mission speaks to you, we invite you to explore this opportunity.

The Opportunity

The Customer Support Team at arenaflex operates like a fast-paced, agile startup, and we are looking for an energized, high-performing Customer Support Agent to join the team. This is a unique opportunity to use your customer service experience, sharp decision-making skills, and creative problem-solving abilities to shape the trajectory of our growing portfolio of products. We are looking for someone who treats customers as part of their community, never settles for good enough, and never stops learning and teaching.

This role requires balancing agility with customer obsession, all while managing tight timelines and constantly evolving business needs. You will be a frontline ambassador for arenaflex, ensuring every interaction reflects our values and our unwavering commitment to excellence. As a remote team member, you will collaborate with colleagues across multiple time zones, contribute to meaningful product improvements, and play a vital role in delivering a world-class experience to our global user base.

This is a full-time, fully remote position open to candidates located anywhere in the United States, with a schedule aligned with West Coast working hours. It is not a requirement that you be based on the West Coast, but you will be asked to tailor your schedule to PST. We cater to the needs of the business by being available when our customers need us most. With that in mind, to be considered for this role, you must be able to work one or both weekend days and holidays, and be comfortable with a periodically changing schedule.

How You'll Make an Impact at arenaflex

• Be an unwavering customer advocate via inbound email and social-channel customer support, upholding our mission of world-class service and representing the heart of arenaflex’s brand with every interaction.
• Strive for one-touch resolution through root cause analysis and by prioritizing and multitasking a large volume of inbound contacts with attention to detail, ownership, and a relentless focus on customer outcomes.
• Identify patterns in customer reports and investigate, test, and reproduce technical issues of medium complexity while maintaining high customer satisfaction and protecting arenaflex’s brand image.
• Understand and meet expected personal metrics such as Volume, Handle Time, Time to Resolution, Customer Satisfaction Rating, and more, while continuously seeking ways to exceed them.
• Provide peer-to-peer support by leading with patience, empathy, and a deep understanding of our products and customer needs, helping to elevate the entire team’s performance.
• Question the status quo and proactively highlight areas where we can do better to help drive process and policy decisions, contributing to arenaflex’s culture of continuous improvement.
• Help keep internal and external knowledge bases and documentation up-to-date, ensuring that both customers and teammates have access to accurate, helpful, and timely information.
• Serve as the voice of the customer by surfacing insights and feedback to product, engineering, and content teams, helping shape the future direction of arenaflex’s apps and services.

What We’re Looking For

• 3+ years of customer support experience, ideally in a fast-paced, high-volume environment where you honed your ability to deliver exceptional service.
• 2+ years of experience supporting educational apps and/or software or other technical support, with a strong understanding of mobile ecosystems and user behavior.
• Experience with Zendesk or similar customer management tools, including comfort navigating ticketing systems, macros, automation rules, and reporting dashboards.
• Excellent verbal and written communication skills with a strong attention to detail, including the ability to craft clear, empathetic, and brand-aligned responses.
• Intellectual curiosity — if you don’t know the answer, you’ll find out, and you’ll document what you learn along the way.
• The ability to balance pace and precision, multitasking and prioritizing urgent needs without sacrificing quality.
• A passion for customer service and the ability to execute at a high rate of speed and accuracy, even during periods of high volume or product change.

Bonus Points

• Experience working in a fully remote work environment with teammates operating across various time zones, including familiarity with asynchronous collaboration tools and remote-first communication norms.
• Experience working for a startup or other fast-growth company, where you learned to adapt quickly, wear multiple hats, and thrive amid ambiguity.
• Background in cognitive science, education, wellness, mindfulness, or a related field that aligns with arenaflex’s mission.

Skills and Competencies for Success

• Empathy and Emotional Intelligence: The ability to understand and share the feelings of our customers, respond with compassion, and de-escalate tense situations with grace.
• Analytical Thinking: Comfort interpreting data, identifying trends, and using insights to drive better customer outcomes and process improvements.
• Technical Aptitude: A natural curiosity for how things work, paired with the ability to troubleshoot apps, reproduce bugs, and translate technical findings for non-technical audiences.
• Adaptability: The resilience to thrive in a fast-changing environment where priorities shift and new challenges emerge regularly.
• Time Management: Strong organizational skills and the ability to manage competing priorities while maintaining a high standard of work.
• Collaborative Spirit: A team player who actively contributes to group success, shares knowledge generously, and uplifts peers.

Career Growth and Learning Opportunities

At arenaflex, we believe that great customer support professionals are the future leaders of our company. We invest deeply in the growth of our team members, offering structured learning paths, mentorship from senior leaders, and opportunities to transition into roles in product, operations, quality assurance, content, and community management. Whether your passion lies in deepening your craft as a support specialist or expanding your impact across the organization, you will find a clear pathway forward at arenaflex. We provide annual learning stipends, access to conferences, internal training programs, and the freedom to explore projects that spark your curiosity.

Work Environment and Company Culture at arenaflex

arenaflex is a fully remote, distributed team that values flexibility, autonomy, and trust. We believe that the best work happens when people are empowered to design their own routines, set their own goals, and contribute in ways that reflect their unique strengths. Our culture is built on curiosity, collaboration, and a deep commitment to our mission. We celebrate wins big and small, learn from setbacks quickly, and support one another through challenges. You will join a team of intelligent, kind, and driven individuals who are passionate about building products that make a real difference in people’s lives.

Compensation, Perks, and Benefits

Our benefits package at arenaflex reflects what is important to us: unlocking your career potential, supporting your overall well-being, and helping you form meaningful relationships. And since everyone is unique, you get to customize your experience with your stipends.

• Competitive salary and equity across all geographies, ensuring every team member shares in the company’s success.
• Comprehensive medical, dental, and vision insurance for you and your family.
• Distributed team flexibility with a home-office stipend and co-working reimbursement to help you create your ideal workspace.
• Annual learning, wellness, and travel stipends to support your personal and professional growth.
• Generous PTO, sick leave, and paid parental leave so you can rest, recharge, and care for your loved ones.
• Access to premium versions of all arenaflex apps to experience the impact of your work firsthand.

How We Hire at arenaflex

At arenaflex, we put a lot of time and care into who we hire. We seek to build high-impact teams with high talent density. To help us get a sense of who you are and how you work, you can expect an anonymized skills assessment, where you can showcase your expertise, and around three rounds of conversational-style interviews. Our process is designed to be transparent, respectful of your time, and focused on mutual fit.

Our Commitment to Diversity, Equity, and Inclusion

We believe that there is no single candidate profile that guarantees success in this role. Experience comes in different forms; many skills are transferable, and passion goes a long way. If your background is similar to the job description and you think you can excel in this role, please apply and tell us about yourself and the impact you could make at arenaflex.

We also know that diversity of identity, experience, and thought leads to more creativity, better problem-solving, and wiser decisions, which is why we are dedicated to adding new perspectives to our team. We are an equal opportunity employer; committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we are taking steps to meet that commitment. We highly encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQIA+ folks, veterans, and people with disabilities.

Your Next Step

If you are a customer-obsessed problem solver who thrives in a fast-moving environment, we would love to hear from you. Join arenaflex and become part of a mission-driven team that is reshaping how millions of people learn, grow, and thrive. Bring your empathy, your curiosity, and your drive — and help us build the future of cognitive wellness. Apply today and let’s create something extraordinary together.