Customer Service Executive – E‑Commerce Client Support Specialist – Jacksonville, FL – $21/hr – Full‑Time at arenaflex

Job Summary

Job Title: Customer Service Executive – E‑Commerce Client Support Specialist

Salary: $21 per hour (competitive hourly rate with performance incentives)

Employment Type: Full‑Time (40 hours per week)

Location: Jacksonville, Florida (on‑site with hybrid flexibility)

Company: arenaflex

Benefits Package: Comprehensive health and dental coverage, paid training, paid vacation time, 401(k) matching, employee assistance program, tuition reimbursement, and a robust wellness program.

Why arenaflex?

arenaflex is a global leader in innovative e‑commerce solutions, delivering seamless shopping experiences to millions of customers worldwide. Our technology platform powers a diverse portfolio of online storefronts, marketplace integrations, and fulfillment networks. At arenaflex, we believe that exceptional customer service is the cornerstone of brand loyalty, and we invest heavily in people who are passionate about turning every interaction into a memorable experience. Our Jacksonville hub is a vibrant, fast‑growing center that blends cutting‑edge technology with a collaborative, inclusive culture.

Joining arenaflex means becoming part of a forward‑thinking organization that values continuous learning, diversity of thought, and personal growth. Whether you are just starting your career or looking to deepen your expertise, arenaflex offers a clear pathway to advancement, mentorship from industry veterans, and access to the latest tools and training resources.

Key Responsibilities

As a Customer Service Executive at arenaflex, you will be the voice of the brand for our customers across multiple channels. Your day‑to‑day responsibilities will include, but are not be limited to:

• Responding to inbound customer inquiries via phone, email, live chat, and social media with professionalism, empathy, and speed.
• Diagnosing and resolving product, order, and service issues, ensuring each case is closed with a satisfied customer.
• Providing detailed product knowledge, guiding customers through the purchasing process, and upselling complementary items when appropriate.
• Maintaining meticulous records of all customer interactions in arenaflex’s CRM system, ensuring data accuracy for future reference and analytics.
• Collaborating closely with cross‑functional teams—including logistics, finance, technical support, and marketing—to address complex issues and improve overall service quality.
• Identifying recurring pain points and feeding insights back to the product and operations teams to drive continuous improvement.
• Participating in regular training sessions, role‑plays, and performance reviews to sharpen communication and problem‑solving skills.
• Adhering to arenaflex’s service level agreements (SLAs) and key performance indicators (KPIs) such as first‑contact resolution, average handling time, and customer satisfaction scores.
• Contributing to the creation of knowledge‑base articles, FAQs, and self‑service resources that empower customers to find answers independently.
• Supporting special projects, seasonal peaks, and promotional campaigns by scaling support efforts and providing real‑time feedback.

Essential Qualifications

• Education: High school diploma or equivalent; additional coursework or certifications in customer service, communications, or related fields is a plus.
• Communication Skills: Excellent verbal and written communication abilities, with a clear, friendly, and articulate speaking style.
• Interpersonal Skills: Demonstrated ability to build rapport, manage conflict, and maintain composure under pressure.
• Problem‑Solving: Strong analytical mindset with the capacity to troubleshoot issues quickly and propose effective solutions.
• Technical Proficiency: Comfortable using Microsoft Office Suite, web browsers, and customer service platforms (e.g., Zendesk, Salesforce Service Cloud, or similar).
• Attention to Detail: Accurate data entry and meticulous record‑keeping to ensure reliable customer histories.
• Reliability: Consistent attendance, punctuality, and willingness to work flexible schedules, including evenings, weekends, and holidays during peak periods.

Preferred Qualifications & Experience

• Previous experience (1+ year) in a high‑volume customer service or call‑center environment, preferably within e‑commerce or retail.
• Familiarity with order management systems, payment gateways, and shipment tracking tools.
• Experience handling multi‑channel support (phone, email, chat, social media) and using omnichannel dashboards.
• Knowledge of Amazon Marketplace or similar large‑scale online marketplaces, demonstrating an understanding of marketplace policies and seller‑buyer dynamics.
• Demonstrated ability to meet or exceed performance metrics such as CSAT, NPS, and average handle time.
• Certification in customer service excellence (e.g., HDI Customer Service Representative, COPC Certified).
• Fluency in a second language (Spanish, French, or Portuguese) is highly desirable for serving diverse customer bases.

Core Skills & Competencies

• Empathy & Active Listening: Ability to truly understand customer concerns and respond with genuine care.
• Time Management: Efficiently prioritize tasks to handle multiple inquiries without sacrificing quality.
• Adaptability: Thrive in a fast‑changing environment, quickly learning new tools, policies, and product updates.
• Team Collaboration: Work seamlessly with peers and other departments to resolve issues that cross functional boundaries.
• Digital Literacy: Comfortable navigating web portals, troubleshooting basic technical issues, and guiding customers through digital processes.
• Data‑Driven Mindset: Use analytics and feedback loops to identify trends and recommend process enhancements.

Career Growth & Learning Opportunities

arenaflex is committed to investing in its people. As a Customer Service Executive, you will have access to a structured career ladder that includes:

• Professional Development: Paid certifications, workshops, and e‑learning modules covering advanced communication, conflict resolution, and e‑commerce technologies.
• Mentorship Programs: Pairing with senior support specialists and managers to accelerate skill development.
• Leadership Pathways: Opportunities to transition into Team Lead, Operations Analyst, or Customer Experience Manager roles after demonstrating consistent performance.
• Cross‑Functional Exposure: Rotational assignments with product, logistics, and marketing teams to broaden business acumen.
• Recognition & Rewards: Quarterly awards for top performers, spot bonuses, and public acknowledgment in company‑wide communications.

Work Environment & Culture at arenaflex

Our Jacksonville office blends modern design with comfortable collaborative spaces. We foster a culture where every voice matters, encouraging open dialogue, idea sharing, and continuous improvement. Key cultural pillars include:

• Inclusivity: A diverse workforce where differences are celebrated and everyone feels a sense of belonging.
• Innovation: Employees are empowered to experiment, suggest new approaches, and contribute to product enhancements.
• Work‑Life Balance: Flexible scheduling options, remote‑work days, and generous paid time off to support personal well‑being.
• Community Engagement: Volunteer initiatives, charity drives, and local partnership programs that give back to Jacksonville.
• Health & Wellness: On‑site fitness classes, mental‑health resources, and wellness challenges to promote a healthy lifestyle.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage of $21, complemented by a performance‑based bonus structure. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance with multiple plan options.
• 401(k) retirement plan with company matching up to 5% of salary.
• Paid vacation, sick leave, and holidays (including flexible holiday scheduling).
• Fully funded training programs and tuition reimbursement for continued education.
• Employee discount on arenaflex products and partner services.
• Transportation stipend or parking reimbursement for on‑site employees.
• Employee assistance program (EAP) offering counseling, legal, and financial guidance.
• Regular team events, social gatherings, and recognition ceremonies.

How to Apply

If you are passionate about delivering world‑class customer experiences, thrive in a dynamic e‑commerce environment, and are eager to grow your career with a forward‑thinking organization, we want to hear from you. Please submit your updated resume and a compelling cover letter outlining your relevant experience through the online application portal.

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Apply Now – Join arenaflex Today!