Patient Care Coordinator – Remote Evening & Weekend Support for Sleep Central After‑Hours Call Center

About arenaflex

arenaflex is a nationally recognized leader in home health solutions, delivering a comprehensive portfolio that includes ventilators, oxygen therapy, sleep apnea devices, wound care products, diabetic management tools, and a full suite of home medical equipment. Our mission is to empower patients to live healthier, more independent lives by providing high‑quality products, compassionate service, and innovative technology across a network that spans all 50 states. At arenaflex, we believe that exceptional care begins with engaged, knowledgeable professionals who are committed to making a tangible difference in the lives of the people we serve.

Why This Role Matters

Our Sleep Central After‑Hours Call Center, based in Murray, KY, operates 24/7 to ensure that patients receive timely support for their sleep‑related medical equipment. As a Patient Care Coordinator, you will be the vital link between our patients and the life‑changing devices they rely on. Your dedication will help reduce hospital readmissions, improve treatment adherence, and ultimately enhance the quality of life for thousands of individuals across the country.

Key Responsibilities

Patient Interaction & Order Management

• Initiate outbound calls to patients to confirm equipment deliveries, gather necessary medical documentation, and verify order details.
• Accurately capture patient information in our secure electronic system, ensuring data integrity and compliance with HIPAA regulations.
• Process patient orders through the online pharmacy platform, coordinating with logistics teams to schedule shipments and track delivery status.
• Resolve any tracking discrepancies, reschedule shipments when needed, and communicate updates clearly to patients.
• Provide troubleshooting assistance based on patient‑reported issues, escalating complex cases to the appropriate clinical or technical specialists.

Documentation & Compliance

• Obtain and verify medically necessary documentation, such as physician orders, insurance authorizations, and patient consent forms.
• Maintain meticulous records of all interactions, orders, and resolutions to support audit readiness and continuous quality improvement.
• Uphold strict confidentiality standards, handling sensitive health information with discretion and professionalism.

Team Collaboration & Continuous Improvement

• Partner with cross‑functional teams—including clinical, logistics, and billing—to ensure seamless order fulfillment.
• Contribute ideas for process enhancements, share best practices, and participate in regular training sessions.
• Assist with additional duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Education: High school diploma or GED equivalent; additional coursework in healthcare administration or related fields is a plus.
• Experience: Prior experience in a medical setting, preferably in patient services, medical equipment coordination, or health‑care administration.
• Customer Service: Demonstrated ability to deliver courteous, empathetic, and solution‑focused service in a fast‑paced environment.
• Technical Proficiency: Comfortable navigating web‑based pharmacy systems, Microsoft Office (Word, Excel), and standard office equipment (fax, copier, printer).
• Communication: Excellent oral and written English skills; ability to interpret verbal, non‑verbal, and written cues accurately.
• Mathematical Ability: Competent in basic calculations (addition, subtraction, multiplication, division) to verify order totals and dosage information.
• Physical Requirements: Ability to sit for extended periods, use a computer, and read small print; occasional standing or walking while handling paperwork.

Preferred Qualifications & Skills

• Experience with home‑medical‑equipment terminology and product knowledge.
• Familiarity with HIPAA regulations and best practices for patient privacy.
• Proven track record of multitasking while maintaining meticulous attention to detail.
• Self‑motivated with strong organizational, time‑management, and problem‑solving abilities.
• Ability to work independently and collaboratively within a remote team environment.

Compensation & Benefits

arenaflex offers a competitive hourly wage of $16 plus a quarterly bonus structure tied to performance metrics. In addition to the base compensation, you will enjoy a comprehensive benefits package that includes:

• 401(k) retirement plan with company matching contributions.
• Medical, dental, and vision insurance options to suit a variety of needs.
• Life insurance and short‑term/long‑term disability coverage.
• Generous paid time off (PTO) and paid holidays to support work‑life balance.
• Employee discount program on arenaflex products and services.
• Recognition programs that celebrate outstanding performance and teamwork.
• Potential mileage and telephone reimbursements where applicable.

Work Environment & Culture at arenaflex

At arenaflex, we champion a remote‑first culture that values flexibility, autonomy, and continuous learning. From day one, you will be equipped with a home office setup, secure VPN access, and the tools needed to succeed. Our inclusive environment encourages diverse perspectives, and we actively support professional growth through:

• Regular virtual training workshops on medical terminology, compliance, and customer‑service excellence.
• Mentorship programs pairing new hires with seasoned arenaflex professionals.
• Opportunities to advance into supervisory or specialist roles as you demonstrate expertise and leadership.
• Access to an internal knowledge hub featuring industry updates, product innovations, and best‑practice guides.

Career Development & Advancement

arenaflex is committed to nurturing talent from within. As you master the Patient Care Coordinator role, you may explore pathways such as:

• Senior Patient Care Specialist – overseeing a team of coordinators and handling high‑complexity cases.
• Clinical Operations Analyst – focusing on process optimization and data‑driven improvements.
• Training & Development Coordinator – designing and delivering onboarding and ongoing education programs.
• Regional Operations Manager – leading multi‑state call‑center operations and strategic initiatives.

Each progression is supported by structured performance reviews, tuition assistance for relevant certifications, and a clear roadmap for promotion.

Eligibility & Pre‑Employment Requirements

• Successful completion of a background investigation.
• Drug screening (if applicable to the position).
• Valid driver’s license in your state of residence with a clean driving record (when applicable).
• Residency within 60 miles of any arenaflex location to facilitate occasional on‑site training or events.

Application Process

If you are passionate about delivering compassionate care, thrive in a remote setting, and are ready to work evenings and weekends to support patients when they need it most, we want to hear from you. To apply, click the link below, submit your updated resume, and include a brief cover letter highlighting your relevant experience and why you are drawn to the mission of arenaflex.

Apply Job!

Join arenaflex – Make a Difference Every Day

At arenaflex, your work directly impacts the health and well‑being of patients across the nation. By joining our dedicated team, you become part of a purpose‑driven organization that values integrity, innovation, and the power of human connection. Take the next step in your career and help us continue to set the standard for home‑based medical care.