Remote 2nd Shift Medical Billing & Customer Support Specialist – CPAP Centralized Care Team (Home‑Based, Patient Services & Insurance Verification)

About arenaflex

arenaflex is a national leader in home‑based health solutions, delivering a comprehensive portfolio that includes ventilators, oxygen therapy, sleep apnea devices, wound‑care products, diabetic supplies, and a full suite of home medical equipment. Our mission is to empower patients to take control of their health by providing high‑quality products, compassionate service, and innovative technology that enable comfortable, productive lives at home. With a presence in all 45 states and hundreds of service locations, arenaflex combines deep industry expertise with a forward‑thinking, remote‑first culture that attracts top talent who thrive in collaborative, technology‑driven environments.

Position Overview

arenaflex is seeking a dedicated Remote 2nd Shift Medical Billing & Customer Support Specialist to join our CPAP Centralized Care Team. In this role you will be the first point of contact for new customers—patients, referral sources, and internal staff—handling order intake, insurance verification, and reimbursement coordination. You will ensure that every interaction is accurate, compassionate, and compliant with regulatory standards, while contributing ideas that improve efficiency and patient satisfaction.

Key Responsibilities

• Serve as the primary contact for new CPAP and related product orders, answering calls, receiving faxes, and gathering essential patient and referral information.
• Enter data accurately into arenaflex’s proprietary eIntake system, generate tickets, assemble charts, and forward paperwork to the Billing Department.
• Conduct thorough insurance verification and eligibility checks, collecting co‑pays, deductibles, and required authorizations.
• Maintain up‑to‑date knowledge of Medicare, Medicaid, private payer policies, FDA/DOT regulations, and JCAHO guidelines to ensure compliance.
• Perform patient satisfaction outreach, acting as an advocate to resolve concerns, answer product questions, and provide education.
• Collaborate with field management, location staff, and referral partners to build strong, trust‑based relationships.
• Identify and suggest process improvements that enhance workflow efficiency, data quality, and overall customer experience.
• Execute quality‑assurance reviews of medical necessity documentation, ensuring all payor and regulatory requirements are met before billing.
• Coordinate work orders to field locations, tracking fulfillment timelines and communicating status updates to customers.
• Maintain strict confidentiality and discretion when handling protected health information (PHI) and sensitive financial data.
• Support the Billing Department by preparing complete, accurate files and assisting with any follow‑up inquiries.
• Perform additional duties as assigned, contributing to team goals and departmental initiatives.

Essential Qualifications

• High school diploma or GED equivalent (required).
• 1–3 years of experience in a customer‑service or team‑oriented environment, preferably within the medical or healthcare field.
• Demonstrated ability to manage multiple tasks while maintaining meticulous attention to detail.
• Basic understanding of medical billing practices, insurance reimbursement, and medical terminology.
• Strong oral and written communication skills in English, with a courteous and helpful demeanor.
• Ability to work independently from a home office while remaining fully engaged with the remote team.
• Valid driver’s license and clean driving record (required for background verification, even for remote roles).

Preferred Qualifications

• Experience with electronic health record (EHR) or medical intake platforms, especially eIntake or similar systems.
• Prior exposure to CPAP, ventilator, or other home‑care medical device workflows.
• Certification or coursework in medical billing, coding, or health administration.
• Familiarity with Medicare, Medicaid, and private payer policies specific to respiratory therapy.
• Demonstrated track record of process improvement initiatives that resulted in measurable efficiency gains.

Core Skills & Competencies

• Customer‑Centric Communication: Ability to listen actively, interpret verbal and non‑verbal cues, and respond with empathy.
• Analytical Problem Solving: Quickly diagnose billing discrepancies, insurance denials, and documentation gaps.
• Organizational Excellence: Manage time effectively, prioritize tasks, and meet strict deadlines in a fast‑paced environment.
• Technical Proficiency: Comfortable navigating Microsoft Office (Word, Excel), email platforms, and internet research tools.
• Regulatory Awareness: Knowledge of HIPAA, FDA, DOT, and JCAHO standards as they pertain to home medical equipment.
• Team Collaboration: Work seamlessly with remote colleagues, field staff, and external partners to achieve shared goals.
• Self‑Motivation: Demonstrated ability to stay focused, maintain productivity, and seek continuous improvement without direct supervision.

Physical Demands & Work Environment

While the role is 100% remote from day one, you will be required to sit for extended periods, use a computer and telephone extensively, and occasionally lift items up to 10 lb (e.g., paperwork, equipment manuals). A quiet, dedicated workspace with reliable internet access is essential for maintaining the high level of service expected at arenaflex.

Tools & Technology

• arenaflex’s proprietary eIntake platform for order processing and data entry.
• Standard office equipment: computer or tablet, headset, fax machine (virtual), printer, and scanner.
• Microsoft Office Suite (Word, Excel) for documentation and reporting.
• Email and web‑based communication tools for internal collaboration and external outreach.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage starting at $15.75 for the 2nd shift, with quarterly bonus opportunities tied to performance metrics. In addition to base pay, you will enjoy a comprehensive benefits package that includes:

• 401(k) retirement plan with company matching.
• Medical, dental, and vision insurance options.
• Life insurance and short‑/long‑term disability coverage.
• Generous paid time off (PTO) and paid holidays.
• Employee discount program for arenaflex products and services.
• Recognition programs that celebrate individual and team achievements.
• Potential mileage and telephone reimbursements where applicable.
• Continuous learning opportunities, including access to online training, webinars, and industry certifications.

Career Development & Growth

arenaflex is committed to the professional growth of its remote workforce. As a Medical Billing & Customer Support Specialist, you will have pathways to advance into senior billing analyst roles, team lead positions, or specialized compliance and quality‑assurance functions. The company invests in mentorship programs, cross‑departmental projects, and tuition assistance for relevant certifications, ensuring you can build a long‑term career while making a meaningful impact on patient lives.

Why Join arenaflex?

Choosing arenaflex means becoming part of a purpose‑driven organization that values innovation, compassion, and employee well‑being. Our remote‑first culture empowers you to balance work and life while contributing to a mission that improves health outcomes for thousands of patients across the nation. You will work alongside experienced professionals who are passionate about delivering exceptional service, and you will have the tools and support needed to excel in a dynamic healthcare environment.

Ready to Make a Difference?

If you are a motivated, detail‑oriented professional with a passion for patient advocacy and medical billing, we invite you to apply today. Submit your resume through the arenaflex career portal, and our hiring team will review your qualifications promptly. Join arenaflex and help us continue to set the standard for home‑based health care excellence.