[Remote] Project Manager

Note: The job is a remote job and is open to candidates in USA. Fusion Connect is a company dedicated to building careers that empower and inspire individuals. The Project Manager II is responsible for managing multiple mid to large-sized enterprise projects, focusing on onboarding and ongoing support for various services within the company's portfolio. This role involves leading projects, coordinating resources, and ensuring high-quality service delivery to drive customer satisfaction.

Responsibilities

• Lead multiple mid- to large-scale enterprise projects simultaneously. Responsibilities include facilitating kickoff meetings, conducting weekly cadence calls with clients and partners, coordinating resources (internal teams, contractors, vendors, and partner carriers), and managing project budgets
• Review and validate the accuracy and completeness of all new client orders, request all necessary documentation from client for order accuracy and provisioning
• Provide technical support to customers and vendors, confirm service requirements, and manage changes to in-progress orders
• Define project scope, objectives, timelines, and budgets; establish and maintain implementation schedules and milestone tracking
• Deliver regular implementation updates by generating and distributing daily and/or weekly progress reports to clients and partners
• Create and maintain detailed project documentation, including timelines, KPIs, and SLAs, to monitor and report on project health and performance
• Proactively track and manage order statuses, ensuring timely processing and communication with stakeholders
• Coordinate service delivery efforts with internal departments, service providers, and customers to ensure accurate and on-time implementation
• Update and manage project management tools and databases with current information and client communications
• Act as a liaison between Sales, Customers, Vendors, and Partners, working closely with Circuit Delivery, Provisioning, Implementation Engineers, and Field Service Technicians to ensure smooth service installations and activations
• Support team development by sharing knowledge and expertise with fellow Project Managers
• Lead and manage escalations through collaboration with operations leadership and other internal departments
• Address and resolve post-activation issues related to installations

Skills

• Five (5) or more years of experience in project management, operations, and/or customer service within the telecommunications industry required
• Experience in task tracking, order processing, or service delivery coordination required
• Excellent time management abilities with a proven track record of meeting deadlines and balancing priorities
• Proficient in productivity tools, including Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
• Skilled in multitasking, prioritizing, and delegating in high-pressure, fast-paced environments
• Creative and resourceful problem-solver with strong decision-making skills and the ability to resolve issues efficiently
• Strong verbal and written communication skills; able to convey information clearly and professionally
• Self-starter with an entrepreneurial mindset; proactive and willing to take initiative to drive results
• Ability to adapt to unpredictable tasks and manage customer escalations to a successful resolution required
• Bachelor's degree preferred
• Familiarity with Microsoft Calling Services, UCaaS, CCaaS, SIP services, POTS replacement solutions, connectivity and access technologies, and SD-WAN preferred

Company Overview

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