[Remote] Senior Manager Client Onboarding, IT

Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. They are seeking a highly skilled and strategic leader to manage their Electronic Data Migration and Implementation (EDMI) technology team, overseeing the conversion and loading of claims data during client onboarding and driving continuous process improvements. The role involves mentoring team members, collaborating with business stakeholders, and ensuring operational excellence in data migration processes.

Responsibilities

• Lead, mentor, and set the strategic vision for the Electronic Data Migration and Implementation (EDMI) team operating across iSeries RxClaim and Azure environments, fostering professional growth and ensuring proper training
• Oversee the end-to-end operational execution of converting, validating, and loading inbound historical claims and prior authorization data from external PBMs as part of client onboarding
• Oversee execution of data copies for existing clients when business structures change
• Drive operational process improvements, deliver enhanced products, and oversee code deployments for systems enhancements and new features
• Support high-visibility, "white glove" implementations for challenging health plan partners across Medicare, Medicaid, Commercial, and HIX lines of business
• Collaborate closely with business stakeholders and IT Agile Practitioners to translate customer requirements accurately and ensure all team commitments are met on time
• Direct all people management activities, including workload balancing, team mentoring, discipline, training programs, and conducting Common Reviews
• Leverage enterprise-approved AI tools to streamline daily workflows, analyze complex requirements, and automate migration mapping tasks
• Evaluate emerging data migration and technology trends to drive operational process improvements and strategic innovation
• Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI

Skills

• 8+ years of experience in data migration, systems management, or IT operations in a technology environment
• 3+ years of experience in Pharmacy Benefit Management (PBM) or healthcare IT, with direct experience working with PBM platforms (e.g., RxClaim)
• 3+ years of experience as a people manager leading and mentoring technology teams, including balancing workloads, conducting performance evaluations, and managing discipline
• 3+ years of experience managing data conversion, data loading, or onboarding operations (e.g., historical claims or prior authorization data)
• 2+ years of experience working closely with business partners and IT Agile Practitioners to translate requirements and deliver projects
• 1+ years of experience utilizing automated workflows, scripting, or enterprise-approved AI tools to streamline processes or automate team tasks
• Bachelors degree in information technology or related field
• Proven experience supporting high-stakes, 'white glove' implementations for Medicare, Medicaid, Commercial, or HIX clients
• Deep knowledge of PBM structures, claim adjudication processes, and prior authorization data schemas
• Technical familiarity with iSeries/AS400 environments and Microsoft Azure cloud platforms
• Experience with SQL, COBOL, and/or RPG programming
• Experience working within Agile frameworks and utilizing Agile tools (e.g., Rally)
• Outstanding communication, collaboration, and stakeholder management skills with a strong customer-centric focus
• Demonstrated ability to adopt and champion modern technical practices, such as utilizing approved AI or automation tools, to reduce manual data conversion tasks

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Company Overview

Company H1B Sponsorship