[Remote] Licensed Healthcare Agent

Note: The job is a remote job and is open to candidates in USA. Chewy is seeking a Licensed Healthcare Agent to join their Insurance Services team, focusing on providing pet insurance coverage to pet parents. The role involves educating customers, guiding them through the enrollment process, and ensuring they select the best coverage options for their needs.

Responsibilities

• Respond to inbound warm leads from pet parents interested in pet insurance policies
• Use a consultative approach to assess customer needs and recommend appropriate coverage
• Educate customers on policy details, coverage options, and benefits
• Confidently and empathetically address objections to build trust
• Guide customers through the enrollment process and ensure accurate documentation
• Meet or exceed enrollment targets while maintaining regulatory compliance
• Utilize internal systems to provide a seamless customer experience
• Collaborate with insurance partners and maintain knowledge of Chewy’s pet insurance offerings
• Handle healthcare and customer service inquiries via phone, email, and chat as needed

Skills

• Active Property & Casualty Insurance license in your home state (required)
• Ability to obtain and maintain non-resident licensure in all 50 U.S. states
• Ability to pass a background check, additional insurance screenings, and fingerprinting as required
• 2+ years of customer service experience
• Strong consultative selling and objection-handling skills
• Excellent communication skills
• Comfortable using multiple systems for data entry and customer interaction
• Flexibility to work shifts, including evenings, weekends, and potential overtime
• Reliable wired internet connection (minimum 30 Mbps download / 10 Mbps upload)
• Dedicated, distraction-free workspace
• Cell phone or tablet for two-factor authentication
• Ability to receive SMS messages and phone calls
• Compliance with insurance licensing location requirements
• 2+ years of insurance sales experience preferred
• Familiarity with pet insurance or the broader insurance industry is a plus

Benefits

• Competitive pay and benefits
• Opportunity to make a meaningful impact for pet families
• Career growth within a rapidly expanding sector
• Supportive and collaborative team culture
• Three weeks of virtual training
• Monday through Friday
• 9:00 AM 6:30 PM ET

Company Overview