[Remote] Senior Strategic Account Programme Manager

Note: The job is a remote job and is open to candidates in USA. FAIRTIQ is a leading mobility technology company in Europe, aiming to simplify public transport for everyone. They are seeking a Senior Strategic Account Programme Manager to manage key customer relationships, develop long-term strategies, and drive customer success and commercial growth.

Responsibilities

• Own and grow a portfolio of FAIRTIQ's most strategic customer accounts
• Build trusted relationships with senior stakeholders, executives and decision-makers
• Shape the public transport experience of millions of people
• Develop and execute long-term account and growth strategies
• Identify commercial opportunities and drive customer retention, growth and satisfaction
• Act as the strategic bridge between customers and FAIRTIQ's Product, Tech, Operations and Markets teams
• Bring customer and market insights into strategic and product discussions
• Represent FAIRTIQ in customer meetings, industry events and conferences
• Support the growth of the Strategic Accounts function by coaching colleagues, sharing best practices and helping evolve how we work

Skills

• Several years of experience in Strategic Account Management, Customer Success, Business Development, Consulting, Programme Management, or a comparable customer-facing role
• Experience in public transport, mobility, SaaS, or consulting within these industries, combined with a strong understanding of their stakeholders, challenges and commercial drivers
• Proven success managing complex enterprise and/or public-sector partnerships
• Strong commercial acumen and a track record of driving growth and business outcomes
• Experience coaching, mentoring, or developing colleagues in a formal or informal capacity
• Experience developing long-term customer strategies and leading strategic initiatives
• Excellent stakeholder management, communication and relationship-building skills
• Business-fluent English; additional European languages are a plus, particularly German, French, or Danish
• Willingness to travel occasionally across Europe

Benefits

• A key role with direct impact on FAIRTIQ's growth, strategy and product evolution.
• The opportunity to work with leading transport authorities and operators across Europe, including supporting and growing our presence in Denmark, one of FAIRTIQ's key markets.
• A fast-growing, international company with a proven product and ambitious goals.
• A collaborative, supportive and purpose-driven culture.
• Flexible working hours, mobile office and a work-from-anywhere policy (Offices in Bern, Zurich and Berlin.)
• Part-time options (80–100%).
• Budget and support for professional development and continuous learning.
• Competitive local benefits depending on your country of employment.

Company Overview