[Remote] Manager, Retrieval Operations

Note: The job is a remote job and is open to candidates in USA. Datavant is the data collaboration platform trusted for healthcare, committed to making health data secure and accessible. They are seeking a hands-on, data-driven Manager to lead day-to-day operations across vendor relationships, focusing on performance management and continuous improvement in retrieval operations.

Responsibilities

• Lead daily retrieval operations, ensuring teams hit quality, turnaround time, and productivity goals
• Monitor queues, volumes, and workflow health, adjusting plans as conditions change
• Own execution during busy periods, escalations, and unexpected challenges to ensure continuity of operations and timely delivery
• Keep inventory moving by setting clear priorities and delegating execution through the team, proactively flagging risks early before they escalate
• Manage and support team members with a strong emphasis on coaching, vendor performance management, and career development opportunities
• Provide regular feedback through one-on-ones, side-by-side coaching, and ongoing check-ins
• Foster an environment where expectations are clear, support is accessible, and team members are positioned for success
• Partner on hiring, onboarding, and training to build strong, engaged teams
• Use performance data and team feedback to identify opportunities to improve operational effectiveness
• Support process changes, system updates, and new workflows by guiding teams through adoption
• Share best practices to improve consistency and efficiency in day-to-day operations
• Support translating improvement ideas into practical, sustainable changes
• Serve as an operational point of contact for assigned clients and internal partners
• Communicate clearly and proactively with stakeholders about performance and priorities
• Work closely with cross-functional teams such as Business Intelligence, Product, and Client Success
• Participate in projects and working groups that support the advancement of retrieval operations

Skills

• Bachelor's degree in a related field or equivalent practical experience
• 4+ years of related professional experience, including at least 2 years in a people leadership or supervisory role
• Working knowledge of provider record retrieval processes
• Experience leading frontline, production-based operations with close involvement in daily execution
• Demonstrated ability to coach, develop, and retain high-performing teams
• Strong organizational, problem-solving, and decision-making skills with attention to detail
• Ability to balance accountability with empathy, particularly during high-volume or high-pressure periods
• Collaborative leadership style with strong interpersonal and communication skills
• Comfort prioritizing and adapting in a fast-paced, team-based environment
• Experience using data to guide decisions, manage KPIs, and set operational priorities
• Proven track record driving process improvements and supporting change adoption
• Ability to delegate effectively while setting clear expectations and maintaining oversight
• Proactive approach to identifying risks and addressing issues early
• Flexibility to work outside standard hours as needed and travel up to 10%
• Experience in healthcare insurance, risk adjustment, or healthcare/health IT environments

Company Overview