[Remote] Go-to-Market Leader, Government Sector

Note: The job is a remote job and is open to candidates in USA. eGain Corporation is the global leader in AI knowledge management platforms for enterprise customer engagement, seeking a Go-to-Market Leader for the Government Sector. The role focuses on driving revenue growth within federal agencies and building partnerships to expand eGain's visibility and credibility in the market.

Responsibilities

• Own the government sector revenue target — federal new logos, expansion ARR, and overall public sector P&L accountability
• Develop and execute a multi-year GTM strategy for US federal civilian agencies (primary) and SLED (secondary)
• Identify, pursue, and close net-new federal agency accounts, leveraging eGain’s FedRAMP authorization to compress procurement timelines
• Grow and expand existing federal relationships at IRS and VA, deepening platform adoption and expanding use cases
• Build and manage a qualified federal pipeline through agency outreach, partner co-selling, GSA/SEWP procurement vehicles, and event engagement
• Oversee and drive SLED pipeline through state government and education channel partners and direct outreach
• Navigate the full federal procurement lifecycle — from agency budgeting and requirements definition through RFI/RFP response, award, and contract execution
• Leverage and expand eGain’s presence on key government contract vehicles including GSA MAS, NASA SEWP, and other relevant IDIQs
• Work with eGain’s channel partners (e.g., Carahsoft, immixGroup) to ensure eGain is optimally positioned on procurement catalogs and vehicles used by target agencies
• Identify and pursue set-aside and small business subcontracting opportunities that can accelerate penetration of new agencies
• Serve as eGain’s primary public sector voice — an evangelist who builds awareness and credibility with agency CIOs, CTOs, CDOs, and program leaders
• Develop and deliver compelling content and presentations tailored to government audiences: case studies featuring IRS and VA deployments, compliance briefs, AI modernization frameworks
• Represent eGain at key federal technology events: ACT-IAC, AFCEA, Gartner Government, FCW, FedScoop Summit, AWS re:Invent Public Sector, and others
• Engage with government-focused analyst and advisory communities (e.g., Gartner, IDC Government, Forrester, FCW) to build eGain’s category visibility
• Contribute intelligence from agency conversations into eGain’s product roadmap, ensuring the platform continues to address government-specific requirements
• Build and manage a government-focused partner ecosystem that extends eGain’s reach, credibility, and procurement access
• Collaborate with eGain’s marketing team to build a government-specific content and campaign engine
• Define target agency lists and account-based pursuit strategies for top 50+ federal civilian agencies
• Develop government-specific ROI models and business case frameworks grounded in IRS and VA deployment outcomes
• Work closely with Product and Engineering to ensure FedRAMP compliance requirements, FISMA, and government data residency needs are addressed in the platform roadmap
• Partner with Customer Success to ensure IRS and VA deployments are lighthouse references — deeply adopted, measurably successful, and actively promoted
• Recruit and build a dedicated government vertical team as revenue scales
• Provide regular pipeline, forecast, and market intelligence updates to executive leadership and the board

Skills

• 10+ years in enterprise software sales, marketing, or GTM leadership, with at least 5 years focused on the US federal government market
• Demonstrated success selling AI, SaaS, cloud, or enterprise infrastructure software solutions to federal civilian agencies
• Deep knowledge of federal IT procurement: GSA MAS, SEWP, IDIQs, BPAs, and the federal budget/appropriations cycle
• Experience building and executing partner-led GTM models with federal channel partners (Carahsoft, immixGroup, or similar) and large systems integrators
• Proven track record of closing complex federal deals ($500K+ ACV) and navigating multi-stakeholder agency procurement processes
• Familiarity with FedRAMP, FISMA, NIST 800-53, and other federal compliance frameworks relevant to cloud software procurement
• Experience with SLED market dynamics and procurement processes as a complement to federal expertise
• Background with AI knowledge management, conversational AI, intelligent automation, or contact center software for government
• Existing senior-level relationships within target federal agencies — particularly civilian agencies with large citizen-facing contact center or knowledge management footprints
• Experience with AWS GovCloud, Microsoft Azure Government, or Google Public Sector partner programs
• Familiarity with federal digital transformation initiatives: the President's Management Agenda, OMB AI governance guidance, and the Federal Customer Experience (CX) Executive Order
• Experience at or with federal systems integrators (Accenture Federal Services, Deloitte, Booz Allen, SAIC, Leidos) in a co-sell or alliance capacity

Benefits

• FedRAMP Authorization across the entire knowledge platform — a rare and decisive advantage that shortens procurement cycles and opens agency doors
• Proven federal deployment scale — IRS and VA provide reference-grade proof points few AI knowledge vendors can match
• Growing SLED presence — California, Minnesota, New Jersey, Washington, and other states provide additional reference points for state-level expansion
• Direct executive access — report to the CEO with significant strategic latitude to shape eGain’s public sector go-to-market
• A platform built for compliance-intensive environments — eGain’s Trust Layer and governance capabilities directly address federal security, auditability, and accuracy requirements for AI-generated content

Company Overview