[Remote] Commercial Account Manager

Note: The job is a remote job and is open to candidates in USA. Alera Group, Inc. is a rapidly growing company in the Property & Casualty insurance sector, seeking a Commercial Account Manager to enhance client service and operational efficiency. The role focuses on managing client relationships, ensuring compliance, and improving service delivery while collaborating with internal teams.

Responsibilities

• Support commercial Property & Casualty clients by delivering responsive, professional, and service‑focused account management
• Collaborate with the Commercial Sales team and internal partners to ensure seamless execution of client servicing activities
• Build and maintain long‑term client relationships through proactive communication and consistent follow‑through
• Contribute to client retention and satisfaction by addressing client needs and concerns promptly
• Manage key commercial lines processes including new business placement, renewals, endorsements, cancellations, audits, billing/financing, and payments
• Coordinate issuance of certificates of insurance, evidence of property insurance, schedules of insurance, and auto ID cards
• Ensure accuracy, compliance, and alignment with agency procedures, insurance laws, and best practices
• Escalate complex client concerns or service issues to leadership as appropriate and document resolution actions
• Leverage systems and tools such as Applied Epic and Microsoft Office to manage workflows, documentation, and reporting
• Identify opportunities to improve service delivery, workflow efficiency, and client experience
• Support renewal and account management initiatives that contribute to retention and revenue stability
• Collaborate with internal teams to strengthen processes and enhance service outcomes

Skills

• High school diploma or GED
• 5+ years of industry‑related experience in commercial insurance
• Active Property & Casualty insurance license
• Experience in client service, insurance operations, or account management
• Strong communication and relationship management skills
• Ability to manage multiple priorities in a dynamic, client‑focused environment
• Commercial Lines account management experience
• Experience with Applied Epic agency management system
• Working knowledge of insurance laws and regulations
• Strong analytical and problem‑solving capability

Benefits

• Medical, dental, vision, life and disability coverage
• 401(k)
• Generous PTO
• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

Company Overview