[Remote] Senior Manager, Accounting

Note: The job is a remote job and is open to candidates in USA. Gladly is a customer experience AI company focused on delivering cost savings and customer devotion. They are seeking a highly motivated Senior Manager of Accounting to own the entire accounting function, ensuring technical accounting compliance and scaling financial operations. The role involves managing a team, overseeing financial reporting, and collaborating with various departments.

Responsibilities

• Own the end-to-end month-end, quarter-end, and year-end close, ensuring timely, accurate financial statements under US GAAP
• Manage the chart of accounts, general ledger, and fixed assets
• Lead complex revenue recognition under ASC 606 for subscription and usage-based models, including deferred revenue, contract modifications, and commission capitalization
• Serve as the internal expert for technical accounting research on new business models such as AI licensing and outcome-based pricing
• Personally run bi-weekly payroll in ADP, and oversee accounts payable, expense management, and AR/collections to optimize cash flow and meet burn targets
• Coordinate annual audits and tax prep as the primary liaison with external auditors
• Design and maintain internal controls (SOX-like readiness) and accounting policies
• Serve as a NetSuite power user
• Manage and mentor a team of two (a senior accountant and a revenue accountant)
• Partner with FP&A on budgeting and forecasting, and with Sales and Legal on contract structure
• Contribute to fundraising and M&A from an accounting perspective

Skills

• 8+ years in accounting, with 3+ years managing or supervising
• Hands-on, daily NetSuite expertise AND hands-on payroll processing in ADP or a directly comparable platform
• Deep US GAAP with verifiable ASC 606 experience for recurring/usage-based SaaS revenue
• Ability to own technical accounting research, audit, and internal controls
• A rare player-coach, equally comfortable owning technical and strategic accounting and personally running payroll and close
• Bachelor's degree in Accounting, Finance, or a related field
• Active CPA strongly preferred; Big 4 background highly desirable given the technical scope
• US-based, remote

Benefits

• Competitive salaries, stock options, and comprehensive benefits
• Generous paid time off, parental leave, and home office stipends
• A fully remote work environment with opportunities for in-person team gatherings
• A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
• The cash compensation above includes base salary and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Gladly's bonus plan for eligible roles.
• In addition to cash compensation, all Gladly employees are eligible to participate in Gladly's equity incentive plan.

Company Overview