[Remote] HR & People Operations - Decision Makers - ITSM/ESM Research

Note: The job is a remote job and is open to candidates in USA. Prolific is building a significant pool of quality human data for AI development and is seeking HR and People Operations leaders with hands-on experience in ITSM or ESM platforms to join their Expert Network. The role involves sharing expertise on HR processes, participating in surveys and interviews, and providing feedback on ITSM/ESM tools and workflows.

Responsibilities

• Share your expert perspective on topics such as internal ticketing workflows, employee service requests, HR policy, and people operations processes
• Apply your real-world experience to assess and respond to HR and People Ops scenarios, such as employee onboarding requests, ticket triage, leave administration, and internal helpdesk workflows
• Participate in structured surveys or interviews where your domain expertise informs research into service management practices and HR operations
• Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in HR and People Ops contexts
• Contribute subject matter expertise to help research teams better understand how HR and People Ops functions use and evaluate service management platforms

Skills

• Director-level or above experience in HR, People Operations, or a related function
• Deep background in one or more areas such as HR Operations, People Operations, Employee Relations
• Current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
• Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
• The ability to draw on complex People Ops workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight
• Exceptional written communication skills and a high level of attention to detail when responding to questions on HR policy, compliance, or service management topics
• A PayPal account to receive payment from our clients
• Familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM
• Familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration

Benefits

• Competitive pay rates
• Flexible hours
• Ability to work from home

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