Back to positions

Specialist, Change Management

Remote role Full-time Open position

Job Summary The Change Management Specialist drives adoption, alignment, and accountability across key strategic initiatives within the US Higher Education (USHE) business, sitting at the intersection of strategy and execution to own the OKR (Objectives & Key Results) philosophy and process, lead change management workstreams, and facilitate quarterly business reviews (QBRs) that ensure clarity, consistency, and measurable outcomes. This individual acts as both a process owner and a change driver, ensuring leaders define high-quality, outcome-based OKRs and follow through on commitments.

Key Responsibilities

OKR Philosophy & Process Manage the end-to-end OKR lifecycle, including definition, alignment, tracking, and quarterly review cadence Establish and reinforce standards for strong OKRs (outcome-based, measurable, aligned to strategy) Partner with business leaders to refine OKRs, ensuring rigor and clarity Drive consistency in timelines, ownership, and reporting across teams Facilitate QBR processes aligned to OKRs and strategic priorities Reinforce accountability by linking execution progress to business outcomes Build and maintain centralized tracking (e.g., dashboards, project tracking tools) Lead Change Management for Strategic Initiatives Own change management workstreams across key transformation programs (e.g., operating model changes, systems, or process improvements) Develop and execute change strategies, stakeholder engagement, and adoption plans Identify impacts across roles, processes, and tools, ensuring clear communication and readiness planning Surface and mitigate risks, resistance points, and adoption challenges Support development of tools, templates, and operating rhythms that improve consistency and execution quality.

Qualifications

Minimum of 5 of experience in change management, program management, or transformation roles Experience working in cross-functional, matrixed environments with senior stakeholders Proven ability to operationalize frameworks and processes (e.g., OKRs, governance models, business cadence) Strong understanding of OKR frameworks and performance management cycles Experience facilitating executive-level meetings and reviews (e.g., QBRs, leadership forums) Strong analytical and reporting skills (e.g., Excel, dashboards, project tracking tools) High ownership mindset with the ability to operate independently and deliver results Increased use of AI and tooling to streamline OKR tracking, reporting, governance, and change management Compensation at Pearson is influenced by factors including skill set, experience, and location. The full-time salary range for this role is $100,000 – $115,000 annually. This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here. Applications will be accepted through July 15, 2026. This window may be extended depending on business needs. Apply To This Job

Further positions

Full Stack Engineer

Remote role Full-time

Specialist, Program Manager

Remote role Full-time

ESaaS - Oracle - Technical - PL/SQL Development

Remote role Full-time

Patient Access Specialist II- Practice Operations- Remote Opportunity

Remote role Full-time

Customer Expert

Remote role Full-time

AI Incubator Program Lead/SME (Federal)

Remote role Full-time

Dealer Account Manager - Northeast - Truck Tire CRS Channel

Remote role Full-time

System Engineer (Linux- RedHat)

Remote role Full-time

Security Compliance Policy and Guide Writer

Remote role Full-time

Junior L1 Genesys Support Engineer

Remote role Full-time

Experienced Online Chat Support Associate – Customer Experience Champion

Remote role Full-time

Experienced Part-Time Customer Service Specialist | Fully Remote Job // No Prior Experience Required – Competitive Hourly Salary Join Hirevector as a Part-Time Customer Service Specialist and Unlock a Rewarding Career in Customer Support Are you searching for a flexible, part-time, work-from-home opportunity that offers a competitive hourly salary and requires no prior experience? This is your chance! Hirevector is currently hiring Part-Time Customer Service Specialists to join our remote team. If you are motivated, eager to learn, and ready to start a rewarding career in customer support, then this role is perfect for you. This position is open to candidates across the USA and worldwide. With paid training, flexible schedules, and excellent pay, this is one of the best entry-level opportunities for anyone looking to balance work and life while earning a competitive income. About Hirevector Hirevector is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our team is passionate about empowering individuals to succeed in their careers, and we're committed to creating a work environment that fosters growth, collaboration, and innovation. Job Overview As a Part-Time Customer Service Specialist, you will be responsible for assisting customers via phone, chat, or email. Your main role will be to ensure that customers have a positive experience by answering their questions, resolving issues, and providing helpful solutions. Don't worry if you don't have customer service experience – we provide comprehensive training to set you up for success. All you need is a positive attitude, communication skills, and reliability. Key Responsibilities Responding to customer inquiries via phone, email, or live chat. Providing product or service information in a clear and friendly manner. Assisting customers with billing, technical support, or order tracking. Handling customer complaints professionally and providing quick resolutions. Documenting all customer interactions in the CRM system. Collaborating with other team members to improve processes and customer satisfaction. Meeting weekly performance goals and maintaining high service standards. Required Skills & Qualifications The best part about this role is that no degree or prior experience is required. We value attitude, willingness to learn, and dedication more than background experience. We're looking for candidates who: Have strong written and verbal communication skills. Are patient, empathetic, and customer-focused. Can multitask while handling customer interactions. Are comfortable using computers, email, and chat platforms. Have a quiet workspace and reliable internet connection. Are flexible and open to working evenings, weekends, or part-time hours. Preferred Qualifications Previous customer service, retail, or hospitality experience is a plus – but not required. Remote Work Requirements To succeed in this role, you will need: A laptop or desktop computer. Reliable high-speed internet. A headset or microphone for clear communication. A distraction-free workspace at home. Competitive Hourly Salary & Benefits We strongly believe in paying our employees well for their time and dedication. As a Part-Time Customer Service Specialist, you'll enjoy: Competitive hourly salary: $24 – $32 per hour (depending on performance & experience). Paid training provided – earn while you learn. Weekly or bi-weekly pay via direct deposit. Flexible schedules that work around your lifestyle. Performance bonuses and incentive pay. Career advancement opportunities into full-time positions. Work-life balance with a 100% remote setup. Why This Job is Perfect for You This is not just another part-time gig – it's a career stepping stone. You'll build valuable communication, problem-solving, and customer engagement skills while earning a competitive hourly salary from the comfort of your home. Here's why you'll love it: No degree or experience required – start immediately. Work from anywhere with flexible hours. Competitive pay with growth opportunities. Paid training & full support from our team. A stable role with consistent part-time hours. How to Apply (Immediate Openings) Getting started is easy! To apply, simply: Submit your updated resume. Complete a short online application form. Attend a virtual interview (no in-person required). Begin paid training and start working within days! Don't miss this opportunity to join Hirevector as a Part-Time Customer Service Specialist and earn a competitive hourly salary ($24–$32 per hour) while working from home. If you are reliable, motivated, and ready to provide outstanding customer support, we want you on our team. Apply today and start your remote customer service career with one of the best-paying part-time opportunities available! Apply Job!

Remote role Full-time

Telehealth NP

Remote role Full-time

Full Charge Bookkeeper with QuickBooks Online Expertise: Full-Time Remote Position

Remote role Full-time

[Remote] VP, Global Sales

Remote role Full-time

Experienced Entry-Level Amazon Data Entry Specialist – E-commerce Operations Support

Remote role Full-time

Customer Success Manager, Digital Touch

Remote role Full-time

Remote Seasonal EA or CPA Tax Specialist - Full-time / Part-time

Remote role Full-time

[Remote] Account Executive, TPO

Remote role Full-time

Experienced Customer Service Representative – Virtual Day Shift – Arizona Only – Comprehensive Benefits Package

Remote role Full-time