Customer Service Representative – Equipment Sales & Operations Support Specialist (Heavy eCommerce, Remote)

Join arenaflex: Where Customer Experience Powers Heavy Industry Innovation

arenaflex is a dynamic and rapidly growing eCommerce startup operating at the intersection of technology and the heavy equipment industry. We connect companies and individual operators with the essential attachments and components they need to keep job sites running, projects moving, and businesses thriving. In an industry traditionally defined by complex supply chains, lengthy lead times, and fragmented communication, arenaflex is building something different: a modern, customer-first platform that brings clarity, speed, and trust to every transaction.

As we scale to meet increasing demand from operators, contractors, and enterprise customers across the country, we are seeking a talented, driven, and genuinely customer-obsessed Customer Service Representative – Equipment Sales & Operations Support Specialist to join our team. This is more than a support role; it is an opportunity to help shape the day-to-day service operations of a company that is redefining how heavy equipment parts and attachments are bought, sold, and supported in a digital-first marketplace.

If you are someone who thrives in fast-paced environments, loves solving complex problems for customers, communicates with empathy and precision, and wants to play a foundational role in a growing organization, we want to hear from you.

About the Role

As the Customer Service Representative – Equipment Sales & Operations Support Specialist at arenaflex, you will own the end-to-end customer journey for inbound equipment requests — from the first point of contact through order delivery and post-sale support. You will serve as the central point of coordination between our customers, our manufacturer and vendor partners, and our internal operations, ensuring every interaction reflects the high standard of trust and service that arenaflex is known for.

You will handle inquiries coming through multiple channels — chat, phone, email, and lead forms — supporting both individual operators and corporate clients. Your responsibilities will include documenting customer information, determining equipment compatibility, validating availability and pricing with manufacturers, generating quotes, processing orders and payments, and providing proactive communication throughout the fulfillment process. You will also support parts requests, warranty claims, and returns, coordinating with manufacturers to ensure these are resolved smoothly.

This role offers a unique blend of customer engagement, operational coordination, and process improvement. You will work directly with the company founder, gain visibility into the front lines of a scaling business, and have genuine ownership over the customer experience as we continue to grow.

Key Responsibilities

• Customer Inquiry Management: Respond promptly and professionally to inbound equipment requests from individual operators and companies via chat, phone, email, and web lead forms, providing accurate and helpful information at every touchpoint.
• Product Consultation & Compatibility Support: Assist customers in understanding equipment compatibility, availability, pricing, and performance characteristics, helping them make confident purchasing decisions.
• Multi-Request Coordination: Manage multiple concurrent customer requests simultaneously, providing regular follow-ups and ensuring each is resolved accurately and on time.
• CRM Documentation: Accurately document all customer interactions, order updates, and communication notes within Salesforce to maintain a complete and accessible record of every customer relationship.
• Vendor Communication: Liaise directly with manufacturers and suppliers to validate lead times, confirm price quotes, and resolve product or order-related questions.
• Quote Creation & Distribution: Prepare and distribute detailed price quotes to customers, ensuring clarity, accuracy, and timeliness.
• Order Processing & Payment: Take customer orders and process payments securely over the phone, following established protocols for accuracy and compliance.
• Proactive Order Updates: Maintain regular communication with customers whose orders are being prepared for shipment, keeping them informed of status changes and expected delivery timelines.
• After-Sales Support: Handle parts requests, service inquiries, warranty claims, and return requests, coordinating with the appropriate manufacturers to ensure timely and satisfactory resolution.
• Process Improvement: Continuously review past communication, customer feedback, and existing workflows to identify opportunities to elevate the customer experience and streamline internal operations.

Essential Qualifications

• Customer Service Experience: A minimum of 2 years of hands-on experience in a customer support, service, or client-facing role.
• Educational Background: A Bachelor's degree or equivalent professional experience.
• Adaptability: A genuine desire to work in a fast-paced, rapidly evolving environment where priorities can shift and opportunities for impact emerge daily.
• Communication Excellence: Outstanding written and verbal communication skills, with the ability to listen actively, respond empathetically, and defuse difficult or emotionally charged situations with grace and professionalism.
• Attention to Detail: Strong organizational skills with the ability to manage multiple parallel requests without sacrificing accuracy or quality.
• Autonomy & Ownership: The ability to work independently, identify risks early, ask the right questions, clear blockers, and consistently deliver results without requiring constant direction.

Preferred Qualifications

• Analytical Environment Experience: Prior experience working in a highly analytical, results-oriented setting where data-informed decision-making is part of the culture.
• Process Definition & Optimization: Demonstrated ability to design, refine, and scale processes that drive continuous improvement through root cause analysis and defect elimination.
• Problem-Solving Under Ambiguity: Comfort navigating unclear or undefined problems, with the resourcefulness to locate information quickly and effectively.
• Relentless Customer Focus: A deep, authentic commitment to customer satisfaction and a track record of going above and beyond to deliver exceptional experiences.

What Makes This Opportunity Unique

At arenaflex, we are building something rare: a small, agile team where every individual has a direct line of sight into how their work shapes company growth. Unlike larger organizations with rigid hierarchies and entrenched processes, our environment is one where your ideas, observations, and improvements are not only welcomed — they are essential. Processes here evolve quickly as we scale, and you will be in the room (or on the call) where those decisions are made.

You will work directly with the company founder, gaining mentorship, exposure to the full scope of a growing business, and the kind of cross-functional experience that accelerates careers. You will have the unique opportunity to define and refine the systems that will support arenaflex for years to come.

Heavy equipment knowledge is not required for this role. We provide comprehensive training and direction to help you develop subject matter expertise. What we cannot train is the attitude, curiosity, and customer empathy that define our highest performers.

Skills and Competencies for Success

To thrive in this role, you will draw on a blend of interpersonal, operational, and analytical skills. Empathy and emotional intelligence will allow you to connect authentically with customers, whether they are a first-time buyer navigating a complex purchase or a long-standing partner with a time-sensitive service need. Strong written communication will be critical, as much of your day will involve crafting clear, concise, and helpful responses across email, chat, and CRM notes. Operational rigor — the discipline to document thoroughly, follow up consistently, and manage a high volume of concurrent workstreams — will keep the customer experience running smoothly. Finally, a continuous improvement mindset will help you spot inefficiencies, propose solutions, and contribute meaningfully to arenaflex's evolution.

Career Growth and Learning Opportunities

This position is designed as a launchpad. You will gain deep experience in customer operations, B2B and B2C sales support, vendor relationship management, and process design — all within a high-growth eCommerce context. As arenaflex scales, high-performing team members are positioned to take on expanded responsibilities, whether that means leading a customer service function, specializing in operations or vendor relations, or moving into strategic roles that shape the company's direction. You will be mentored by leadership, exposed to the realities of scaling a business, and given real ownership from day one.

Work Environment and Company Culture

arenaflex is a fully remote organization that values autonomy, accountability, and asynchronous communication. We believe that great work happens when people are trusted to do their best, given clear goals, and empowered to make decisions. Our culture is built on optimism, action, and a shared commitment to the customers we serve. We are collaborative, candid, and direct — we give and receive feedback as a normal part of how we grow. We celebrate wins, learn quickly from setbacks, and keep our eyes on the long-term mission: making heavy equipment more accessible, transparent, and customer-friendly.

Compensation, Perks, and Benefits

• Compensation: $65,000 annualized, paid during the contract period at a rate equivalent to the annualized figure.
• Employment Structure: This is a 1099 contract-to-hire position with an initial 3-month contract period. Upon successful completion, there is a clear path to transition into a full-time W-2 employee.
• Hours: 40 hours per week.
• Paid Time Off: 3 weeks of paid time off.
• Remote Work: Fully remote position — work from anywhere within the United States.
• Health Insurance: Employer-provided health insurance coverage available upon transition to W-2 employment.
• Retirement Plan: Employer-provided 401(k) retirement plan with company contributions available upon transition to W-2 employment.

How to Apply

If you are a sharp, optimistic, action-oriented, and empathetic professional who takes ownership, communicates with care, and wants to play a meaningful role in a company that is reshaping a massive industry, we encourage you to apply. This is your opportunity to join arenaflex at an exciting stage of growth, work alongside a passionate founder-led team, and build a career defined by impact, learning, and customer-first thinking.

Bring your talent, your drive, and your customer obsession. We will provide the platform, the training, and the opportunity. Together, let's build something remarkable at arenaflex.