[Remote] Product Data Analyst

Note: The job is a remote job and is open to candidates in USA. NMI is a company that empowers partners with innovative payment solutions. The Product Data Analyst role involves leading data collection and analysis to inform product strategy, collaborating with various teams to drive data-driven decisions, and ensuring data integrity throughout the product lifecycle.

Responsibilities

• Responsible for leading the collection, analysis, and interpretation of data to drive product strategy, adoption and execution for the payment gateway
• Create and own data roadmaps to increase product performance transparency for product stakeholders
• Manage data analytics dashboards to track KPIs and deliver clear, actionable insights to product managers
• Monitor data accuracy, and support proactive investigation
• Support ad-hoc reporting framework where product managers can gather and analyze relevant data including customer/CAM surveys, product usage statistics, and market research
• Conduct opportunity sizing analyses, develop forecasting models, and present data-driven insights to influence strategic decision-making
• Collaborate with Engineering and Data Insights to design, build and document an analytics framework for product experimentation, A/B testing and advanced modeling to support long-term product performance
• Analyze large transaction datasets to uncover trends & opportunities across channels and payment methods (card, ACH, P2P)
• Help product managers define, track, review, and respond to relevant KPI metrics by establishing monthly, quarterly and yearly cadence of facilitated exploration and analysis
• Respond to performance inquiries from partners, support, engineering, support and product -communicate breakages and help drive resolution
• Monitor transaction data integrity throughout the lifecycle, investigating incidents and anomalies
• Work with product engineering to define how and what data points to collect from products. Partner across value streams to validate accuracy of financial data and drive
• Clearly communicate data-driven findings to stakeholders on a monthly, quarterly and yearly cadence. Establish and inspect quarterly OKR’s to measure efficacy of growth initiatives
• Contribute to data discipline across product by promoting an analytical approach, leveraging data-led experimentation for data-informed execution
• Identify inefficient operational processes and automate to reduce manual requirements
• Partner across teams to ensure financial reporting accuracy. Facilitate ledger and ACH reconciliation by identifying discrepancies, and optimizing settlement processes both internally and with partners
• Stay up-to-date on data science and contribute to the data analytics guild across NMI

Skills

• Bachelor's degree in a related field and/or 3+ years experience in a technical financial services role involving data analysis and interpretation
• Passion for data-driven decision making and drive to dig into our data, spot trends & anomalies
• Strong analytical skills with attention to detail for investigation and identification of issues within complex financial systems
• Track record of proactive issue-response and initiative progression including activation across value streams
• Strong written communication, verbal communication, and business acumen for effectively collaborating across technical and non-technical stakeholder groups
• Independent work ethic and ability to thrive in a fast-paced, agile product environment
• Experience documenting SOPs detailing data ingestion, processing, and reporting for constructed frameworks and ancillary tools
• Interest in data science and establishing data discipline across product teams
• Excellence in conceptual thinking and analytical problem solving
• Proficiency with data visualization tools (Tableau, PowerBI) and Excel/GoogleSheets
• Experience building data pipelines (ELT) ...via Fivetran, BigQuery and dbt or similar tooling

Benefits

• Competitive compensation
• Flex PTO Policy
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• 13 Paid Holidays
• Bonusly colleague reward
• Employee referral program
• Paid Parental Leave

Company Overview