[Remote] Senior Account Manager
Note: The job is a remote job and is open to candidates in USA. Wiley is a company that transforms knowledge into impact, emphasizing bold ideas and diverse perspectives. They are seeking a Senior Account Manager to manage and grow Clinical Outcome Assessment Solutions revenue across various accounts, handling licensing, renewals, and customer relationship management.
Responsibilities
- Manage a portfolio of COA licensing and solutions accounts, handling the full deal cycle from initial enquiry through scoping, pricing, negotiation, and close
- Process per-study licence agreements, multi-territory arrangements, and solution bundles
- Develop and maintain customer relationships across pharmaceutical, CRO, and academic sponsor accounts, identifying expansion opportunities through additional instruments, languages, or service add-ons
- Coordinate with our strategic delivery partner on deals originated through the co-sell channel, ensuring the Wiley commercial position is managed and service delivery is seamless
- Maintain accurate pipeline and deal data in Salesforce, providing regular reporting on deal activity, pricing trends, and customer feedback
- Work alongside the broader COA Solutions commercial team to deliver against revenue targets
Skills
- Bachelor's degree or equivalent professional experience
- 3+ years in licensing, sales, or account management, ideally in publishing, life sciences, or intellectual-property-related industries
- Demonstrated experience managing a deal pipeline and working to revenue targets
- Strong customer relationship management skills
- Ability to scope, price, and negotiate licensing agreements
- Detail-oriented with the ability to manage multiple deals simultaneously
- Proficient with Salesforce or equivalent CRM
- Experience in pharmaceutical licensing, clinical trial services, or copyright and intellectual property management
- Working knowledge of Clinical Outcome Assessment (COA) instruments and their role in clinical trials
- Knowledge of multi-territory licensing arrangements
- Familiarity with the pharmaceutical and CRO landscape
- Experience working in a fast-moving commercial environment
- Additional languages an advantage
Benefits
- We offer meeting-free Friday afternoons allowing more time for heads down work and professional development
- Through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow
- We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package
Company Overview
Company H1B Sponsorship