[Remote] Client Account Manager

Note: The job is a remote job and is open to candidates in USA. StudioForty9 is a recognized leader in the Irish digital sector, specializing in ecommerce and omnichannel retail solutions. The Client Account Manager will work closely with top clients to manage their portfolios, ensuring high-quality service and client satisfaction through strategic and tactical project management.

Responsibilities

• Manage a portfolio of clients – strategically and tactically
• Build and main positive relationships with clients at various levels
• Manage and engage with the client in a timely well managed roadmap of work
• Be the first point of contact to gather accurate and complete requirements for tasks
• Conduct ongoing meetings with clients to go over the status of all activities
• Funnel all agreed work for the StudioForty9 team via clearly articulated tickets
• Work closely with internal teams on the execution of agreed work
• Following up with team members to make sure support requests and queries are being followed up/actioned/closed
• Be the first point of contact for an initial diagnosis or troubleshooting of a client issue to ensure enough information has been gathered for the relevant internal teams to resolve the issue
• Build and document knowledge of the client’s business and maintain documented records of client discussions
• Actively contribute to ensuring financial targets are reached
• Managing the ongoing invoicing and budgets for your clients

Skills

• A minimum of 2 years working within an Ecommerce environment. (Experience with Shopify / BigCommerce / Magento / Shopware will be an advantage)
• A minimum of 2 years previous experience handling a number of key client accounts
• Ideally has previous experience working alongside developers/designers and the ability to articulate projects/work in a clear, precise, timely and organised manner
• Exceptional attention to detail
• Excellent Organizational skills
• Excellent communication skills both written and verbal
• Energetic, enthusiastic, and agile
• Great attitude, ambitious, highly collaborative and a drive to get things done and ‘make it happen'
• A working understanding of ad platforms such as Google Ads, Facebook Business Manager, and how they can be leveraged to influence acquisition side metrics
• A working understanding of leading ecommerce providers such as Klaviyo, Nosto, TrustPilot would be an advantage
• Understanding of basic underlying technologies such as HTML, CSS, JS will definitely be an advantage

Benefits

• Pension scheme
• Flexible working hours - start/finish earlier or later to suit your personal circumstances
• Remote working
• Diverse and international team from all backgrounds
• Professional development - courses, training and conference attendance
• Weekly lunch & learns
• Daily team catch ups on Zoom to knowledge share and problem solve
• Quarterly team building events
• Approachable management - Founder & CEO of StudioForty9 Gerard Keohane offers daily slots in his diary where team members can drop in to discuss anything at all
• Availability of central office with open workspace - close to all the best cafes and restaurants in Cork including the famous English Market
• Onboarding buddy - daily catch ups with experienced team members to help new hires to settle in
• Individual onboarding programmes - tailored set of documentation for new team members based on their roles and responsibilities

Company Overview