[Remote] Data Analyst, IT Service Center
Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a leading healthcare services and products company, and they are seeking a Data Analyst for their IT Service Center. This role focuses on delivering insights that enhance performance and customer experience through advanced analytics, reporting, and collaboration with various teams.
Responsibilities
- Applies advanced analytical methods to solve complex operational problems
- Translates ambiguous questions into structured analytical approaches
- Identifies trends, relationships, and root causes within large datasets
- Demonstrates expert-level ability in SQL, Tableau, Hive, and Alteryx
- Builds efficient, scalable data models and workflows
- Troubleshoots data quality issues and implements sustainable fixes
- Understands call center operations, drivers, and performance levers
- Connects analytics to business outcomes, operational strategies, and customer experience
- Anticipates emerging risks and opportunities based on data
- Communicates complex insights clearly to non-technical audiences
- Crafts compelling visualizations and narratives that influence decisions
- Adapts communication style for executives, managers, and frontline leaders
- Builds strong relationships with Operations, WFM, Technology, and project teams
- Works collaboratively to define requirements, deliver insights, and support initiatives
- Encourages open dialogue and proactively shares information
- Develops creative, data-driven solutions that address operational pain points
- Tests new approaches and tools to improve efficiency and accuracy
- Challenges current processes and identifies opportunities for optimization
- Manages multiple priorities independently with strong attention to detail
- Delivers high-quality work with minimal supervision
- Follows through on commitments and ensures deadlines are met
- May supports junior analysts in developing technical and analytical skills
- Provides guidance, feedback, and best practices across the team
- Contributes to a culture of learning and continuous improvement
Skills
- Ability to build and optimize data workflows and pipelines to improve data accessibility and quality
- Capability to do storytelling, visualization, and business-friendly communication
- Bachelor's degree in related field, or equivalent work experience, preferred
- 4-8 years of experience, preferred
- Preferred expertise in: SQL (complex queries, joins, CTEs, window functions)
- Hive and Hadoop‑based environments
- Tableau dashboards, data modeling, and user experience design
- Alteryx workflows, data blending, and automation
- Strong knowledge of call center operations, metrics, forecasting, and telephony platforms (e.g. Genesys, Verint), preferred
- Excellent communication skills to translate technical findings into actionable business insights, preferred
- Ability to perform in‑depth analysis on call center metrics (AHT, service levels, occupancy, shrinkage, adherence, call routing, customer behavior) to identify trends and opportunities, preferred
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Company Overview
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