[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Vetcove is a fast-growing company modernizing the veterinary software and pet healthcare experience. They are seeking a Customer Success Manager to develop and maintain relationships with key veterinary hospital consolidators, ensuring strategic alignment and customer satisfaction.

Responsibilities

• Design and lead Vetcove’s corporate accounts strategy
• Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships
• Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
• Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove
• Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics
• Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy

Skills

• Bachelors Degree
• 4+ years in account management
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Strong analytical skills
• Proven success identifying and developing executive relationships
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Company Overview