[Remote] Senior Implementation Project Manager

Note: The job is a remote job and is open to candidates in USA. Garner Health is a fast-growing healthcare technology company aiming to transform the healthcare economy. They are seeking a Senior Implementation Project Manager to manage the entire implementation lifecycle for mid-market to enterprise clients, ensuring high-quality solutions that meet client expectations.

Responsibilities

• Lead and manage the end-to-end implementation of mid-market to enterprise sized clients
• Create and maintain project plans, ensuring all tasks are completed within the defined timelines
• Lead client facing presentations, delivering clear and concise updates on project progress
• Collaborate closely with clients to capture and document their requirements, ensuring a thorough understanding of their business needs, and effectively communicating the value of our solutions
• Foster effective collaboration with cross-functional teams, such as Sales, Account Management, and Integrations, to ensure a smooth implementation process and uphold client satisfaction
• Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process
• Develop a comprehensive understanding of our products and services. Provide in-depth assistance to clients, educating them on features, functionalities, and best practices
• Provide training and support resources to ensure clients can effectively maximize the benefits of the implemented solutions

Skills

• 3+ years experience leading client-facing implementation projects, preferably within the health insurance, employer health benefits, or health tech industries
• Strong verbal and written communication skills with a focus on achieving results
• Led multiple projects concurrently and drove them to achieve successful implementations
• Outstanding communication and interpersonal skills, adept at leading client facing presentations and building trusted relationships with both clients and internal teams
• Strong problem-solving abilities and a proactive and responsive approach to resolving client issues
• Familiarity with project management and collaboration tools such as Salesforce, Slack, G Suite, Asana/Smartsheet, and others
• A willingness to 'roll up your sleeves' and do whatever is necessary to ensure company success
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback
• Knowledge of medical claims processing and/or Electronic Data Interchange (EDI) is a plus

Benefits

• Equity incentive
• Competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more

Company Overview

Company H1B Sponsorship