[Remote] Lead Product Manager, Payer

Note: The job is a remote job and is open to candidates in USA. RevSpring is a leader in healthcare engagement and payment solutions, serving numerous health systems and health plan brands. The Lead Product Manager, Payer will own the cross-platform payer product strategy, drive beta partnerships with health plans, and collaborate with product and engineering teams to define actionable product roadmaps.

Responsibilities

• Define and drive the product roadmap for Kyruus’s payer-facing solutions, with a focus on three core bets: omni-channel outreach for health plans (care gap closure, PCP selection, CAHPS and HOS surveys, Medicare and marketplace enrollment); agentic voice solutions for health plan call centers integrated with the Kyruus Enterprise MCP; and member payment collection and enrollment self-service in partnership with the RevSpring payments team
• Identify longer-term trends in the payer market, quantify addressable opportunity, and translate them into a product investment thesis with clear ROI framing for executive stakeholders
• Maintain a keen awareness of the competitive landscape and buyer behavior across health plans, and use those insights to sharpen roadmap prioritization and go-to-market positioning
• Engage directly with health plan executives at target payer organizations to shape product direction, build trust, and close beta commitments on new capabilities
• Design and run beta programs that generate measurable, referenceable outcomes — and convert those pilots into repeatable commercial deals across the payer customer base
• Partner closely with Sales and Marketing to sharpen payer-specific messaging, enable the sales team with deep payer subject matter expertise, and ensure we sound credible in health plan executive conversations
• Operate at the intersection of product and revenue: understand what we can credibly commit to building, what we need to sign up for to win a deal, and how to navigate that conversation without overcommitting
• Embed with RevSpring product and engineering teams to develop a thorough understanding of current capabilities, realistic build timelines, and where the guardrails are — and when they can be pushed
• Lead effective discovery, scoping, and prioritization conversations across product, engineering, design, sales, and customer success. Translate complex payer needs into well-defined epics and user stories with clear acceptance criteria
• Assess build vs. buy vs. partner decisions as new payer capabilities come into scope, and develop recommendations grounded in commercial impact and platform strategy
• Partner with Analytics to define and track KPIs for payer-facing product investments; communicate value delivery clearly to internal and external stakeholders
• Serve as a mentor and thought partner across product management levels, contributing to a culture of continuous discovery and outcome-oriented delivery
• Create artifacts that serve both internal and external audiences: case studies, enablement materials, release documentation, and customer-facing product narratives
• Participate in recruitment and evaluation of product talent as the team scales

Skills

• 8–12+ years of product management experience, including meaningful time at a B2B or B2B2C digital health company with health plan customers
• Direct experience engaging with payer executive buyers — shaping product direction in partnership with health plan stakeholders, not just gathering requirements
• Demonstrated track record of contributing to revenue outcomes: winning new logos, enabling deals, closing betas, or turning a product gap into a commercial opportunity
• Deep familiarity with payer-facing use cases: omni-channel member engagement, care gap closure, member activation, call center workflows, or member payments
• Experience working in or alongside a PE-backed, acquisition-integrated, or fast-scaling company environment — you know how to maintain product continuity through change
• Ability to lead by influence across engineering, design, sales, and customer success in the absence of direct authority
• Strong command of Agile delivery: epic and story writing, backlog management, sprint ceremonies, and iterative delivery in distributed teams
• Experience with AI-powered product development and a genuine, hands-on orientation toward building with AI tools
• Excellent written and oral communication skills, including the ability to distill complex technical concepts for non-technical executive audiences inside and outside the organization

Company Overview

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