[Remote] Senior Problem, Incident and Event Management Engineer

Note: The job is a remote job and is open to candidates in USA. Humana Inc. is a leading U.S. healthcare company seeking a Senior Problem, Incident and Event Management Engineer. This role is responsible for coordinating the resolution of high-priority incidents affecting technology platforms, ensuring timely communication and effective management of cross-functional teams.

Responsibilities

• Coordinating incident resolution in partnership with the Restoration Lead to drive technical teams toward rapid service recovery
• Making incident prioritization decisions based on the Enterprise Priority Matrix
• Communicating timely, clear, and actionable updates to enterprise stakeholders, including business and technical leadership
• Preparing and distributing post-incident summaries, and executive-level notifications
• Escalating issues appropriately and ensuring accountability across support teams and vendors
• Partnering with Problem Management to ensure incidents with recurring patterns are addressed structurally
• Identifying trends and recommending improvements to tools, processes, and operational practices
• Supporting continuous improvement initiatives, including automation and process optimization
• Participating in on-call or escalation rotations for off-hours incident support

Skills

• 2+ years of Incident Management experience
• Ability to lead cross-functional teams under pressure
• Previous experience in the healthcare industry
• Experience sending notifications to business, technical and executive stakeholders
• Experience with ITSM tools such as ServiceNow
• Strong analytical and problem-solving capabilities
• ITIL v5 certification

Benefits

• This job is eligible for a bonus incentive plan.
• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

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