[Remote] Inside Sales Representative - Infusion Pharmacy

Note: The job is a remote job and is open to candidates in USA. BioMatrix Infusion Pharmacy is a clinician-led organization focused on reimagining infusion care. They are seeking an Inside Sales Representative to generate and grow patient referrals by building relationships with healthcare providers and coordinating efficient referral processes for infusion therapy services.

Responsibilities

• Conduct outbound calls to physician offices, referral coordinators, nurses, and office managers to introduce and promote infusion pharmacy services
• Build and maintain relationships with referral coordinators and key administrative staff responsible for patient referrals
• Educate physician offices on available infusion therapies, patient eligibility, and referral pathways
• Identify opportunities to convert existing patient referrals and uncover new referral sources
• Maintain regular contact with high-value accounts to ensure the organization remains top-of-mind for infusion referrals
• Guide physician offices through the referral process and ensure referrals are submitted accurately and efficiently
• Coordinate with internal intake and clinical teams to support patient onboarding and therapy initiation
• Provide updates to referring offices regarding patient status, approvals, and therapy start timelines when appropriate
• Serve as a resource to physician offices for questions related to therapy access, documentation requirements, and referral procedures
• Partner with field sales representatives to support territory growth and strengthen relationships within targeted accounts
• Assist in expanding account coverage in markets without dedicated field sales support
• Help validate and expand tertiary referral opportunities within physician practices and healthcare systems
• Serve as an extension of the outside sales representative by acting as an additional point of contact for physician offices and referral coordinators, ensuring timely communication, follow-up, and support between in-person visits
• Maintain accurate documentation of all outreach activities, account interactions, and referral opportunities within the CRM system
• Track referral trends, office engagement, and sales activity metrics
• Identify patterns and opportunities to improve referral conversion and account engagement
• Provide feedback to leadership and field sales teams regarding physician office needs, competitive insights, and referral barriers
• Identify opportunities to improve referral processes and service offerings for physician offices

Skills

• Bachelor's degree preferred, or equivalent healthcare sales experience
• 2 or more years of inside sales, healthcare sales, or referral development experience preferred
• Experience working with physician offices, specialty clinics, or healthcare providers is highly desirable
• Experience in infusion therapy, specialty pharmacy, home infusion, or healthcare services preferred
• Strong communication and relationship-building skills with medical office staff and healthcare professionals
• Ability to effectively engage referral coordinators and administrative healthcare staff
• Highly organized with strong attention to detail and follow-through
• Comfortable with high outbound call volumes and proactive relationship development
• Ability to work collaboratively with cross-functional teams including sales, intake, and clinical operations
• Proficiency with CRM systems and Microsoft Office applications
• Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position

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