[Remote] Senior Manager, Strategic Rideshare Operations & Growth
Note: The job is a remote job and is open to candidates in USA. SafeRide Health is a technology and services company dedicated to improving non-emergency medical transportation. The Senior Manager, Strategic Rideshare Operations & Growth will lead efforts to build and optimize a driver network, focusing on marketplace growth, compliance, and operational excellence.
Responsibilities
- Build and optimize the end-to-end driver funnel, including sourcing, signup, credentialing, activation, and retention
- Identify and activate high-value rideshare channels, existing NEMT drivers, and local recruits
- Design and execute recruiting experiments across events, outreach, referrals, and incentive structures
- Translate driver objections, drop-off points, and churn insights into improvements across onboarding, communications, and support
- Develop market-specific playbooks for low-density environments focused on trust, earnings predictability, and route quality
- Evaluate and prioritize markets, neighborhoods, and driver segments for launch and scale
- Build and refine operating playbooks across onboarding, credentialing, training, dispatch, ride execution, and payouts
- Partner with Credentialing, Legal, and Compliance to ensure regulatory adherence and audit readiness across markets
- Collaborate with Product and Strategy to improve systems including Salesforce workflows, routing logic, and driver experience
- Help shape pricing, route design, acceptance rules, and support flows to meet reliability and unit economics goals
- Develop scalable SOPs to transition IDN from pilot to broader rollout
- Identify operational gaps early and implement solutions before they scale
- Spend time in-market to understand driver behavior, local dynamics, and route feasibility
- Build relationships with drivers and community partners while influencing without direct authority
- Bring field insights into strategic decisions on recruiting, onboarding, routing, and retention
- Operate effectively in ambiguity, balancing speed with sound judgment in a regulated healthcare environment
- Contribute to IDN organizational design, hiring, and workflow development as the network grows
- Own key marketplace metrics including funnel conversion, driver activation, ride completion, retention, and member experience
- Use data and field insights to improve supply efficiency, route quality, and driver satisfaction
- Rapidly test hypotheses, run experiments, and codify learnings into repeatable playbooks
- Stay current on marketplace and contractor network best practices to improve performance and scalability
Skills
- 5+ years of experience in marketplace operations, city/regional operations, launch operations, supply growth, or similar high-ownership roles
- Proven experience building or scaling a distributed workforce, contractor network, or partner ecosystem
- Demonstrated ownership of acquisition, activation, retention, and reactivation funnel metrics
- Strong analytical and operational judgment with experience using data, dashboards, and experimentation to drive decisions
- Excellent communication and stakeholder management skills across independent contractors and cross-functional teams
- Strong entrepreneurial mindset with the ability to operate in ambiguity and fast-paced environments
- Willingness to travel frequently and spend time in-market, particularly in Texas
- Bachelor's degree or equivalent practical experience
- Experience at marketplace or last-mile rideshare companies such as DoorDash, Instacart, Amazon, Via, or similar
- Experience in NEMT, healthcare transportation, or other regulated field operations environments
- Experience building market playbooks in low-density or hard-to-serve geographies
- Experience operating in Texas markets such as Houston or San Antonio
- Experience using AI or external tools to solve operational challenges
- Military or SOF background paired with relevant post-military commercial operating experience
Benefits
- Remote-first work environment
- Competitive compensation
- Career growth and development opportunities in a mission-driven organization
- Annual bonus opportunities
- Equity options
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Generous PTO, paid company holidays, and paid parental leave
Company Overview