[Remote] Associate Director, Commercial Infrastructure & Operations

Note: The job is a remote job and is open to candidates in USA. BeOne Medicines is a rapidly growing company focused on fighting cancer, seeking an Associate Director for Commercial Data Infrastructure & Operations. This role will enhance the commercial technology ecosystem and ensure operational excellence across various commercial data platforms, acting as a liaison between multiple teams to support data governance and quality.

Responsibilities

• Develop and maintain operational support processes, documentation, SOPs, data dictionaries, and process maps to improve platform sustainability and supportability
• Translate business requirements into scalable technology solutions and support user training, documentation, and adoption efforts
• Oversee the provisioning and delivery of high-quality commercial data across Account Planning, CRM, Customer Master, Business Intelligence, and Commercial Analytics platforms, ensuring data consistency, governance, and alignment with business requirements
• Partner with business stakeholders to identify opportunities for process improvements, workflow automation, and operational efficiencies
• Monitor operational metrics, data quality indicators, and platform usage to support continuous improvement initiatives
• Support customer master data governance processes and help maintain high-quality customer, account, territory, and reference data across commercial platforms
• Coordinate customer matching, deduplication, affiliation management, and hierarchy maintenance activities to support business operations
• Manage customer data quality monitoring, issue resolution, and remediation activities in partnership with business and data stewardship teams
• Support the maintenance of customer communication preferences, consent management processes, and related compliance requirements
• Partner with commercial teams and external data providers to facilitate onboarding, enrichment, and maintenance of customer and reference data assets
• Contribute to customer data governance initiatives and continuous improvement efforts aimed at improving data quality and usability
• Manage day-to-day operations, enhancements, and support activities for commercial technology platforms including Business Insights, Account Planning, Customer Master Data, CRM, and related data solutions
• Coordinate platform releases, upgrades, enhancements, and defect resolution activities
• Support commercial product launches and business initiatives by ensuring technology readiness and data availability
• Conduct impact assessments and coordinate cross-functional reviews for system changes, integrations, and new data sources
• Partner with business and technology stakeholders to prioritize enhancements and improve platform capabilities
• Partner with Data Engineering and Enterprise Architecture teams to support data integration and data provisioning initiatives across commercial systems
• Coordinate integration activities between CRM, Customer Master, Marketing, Analytics, and Enterprise Data Warehouse platforms
• Support the development and maintenance of semantic layers, reporting datasets, and business intelligence solutions
• Collaborate with Analytics and AI teams to improve data quality and support advanced reporting and analytical use cases
• Monitor data pipelines and integrations to ensure reliable and timely data delivery
• Implement automated validation rules, matching logic, and automated data hygiene scripts to eliminate duplicate entries and maintain database integrity
• Coordinate delivery activities across offshore development teams, managed service providers, and technology vendors
• Manage project execution, testing, deployments, and production support activities across internal and external teams
• Monitor vendor performance against established service levels and support continuous improvement initiatives
• Facilitate issue resolution, root cause analysis, and operational reviews for commercial systems and data platforms
• Support release planning, environment management, documentation, and knowledge transfer activities

Skills

• Bachelor's in Computer Science, or a related field
• Bachelors Degree with 10+ years of experience / Masters in Computer Science or related field with 7+ years of experience
• 5+ years of Pharmaceutical industry Commercial operations or related experience building Enterprise Data Management platforms
• Experience in implementing & managing Master Data Management solutions is a must
• Experience in working with Cloud based platforms and technology solutions is a must (AWS Redshift, EC2, Databricks, Snowflake, Reltio etc)
• Experience with Specialty Pharmacy data, Specialty Distributor data, Patient Hub data, VA data, CRM & Claims is a must
• Excellent written / verbal communication skills and presentation and project management skills
• Ability to coordinate needs assessments across the commercial & other business organizations, and an ability to deliver a comprehensive solution to those needs
• Demonstrated ability to work well within a matrixed environment, and an ability to build solid relationships / make connections across the organization
• Exceptional analytical and problem-solving skills and solid business acumen with the ability to manage and provision large amounts of data to enable business analysis with high level of performance and trust
• Must be able to identify operational weakness and implement corrective action / plan
• Proven ability to grow and develop others
• Strong collaboration skills with stakeholders, and cross-functional teams
• Experience leading Operational/analytics initiatives that drive measurable business impact
• Excellent communication and storytelling skills, making insights accessible and actionable for executives
• Experience in pharmaceutical or healthcare industry
• Exposure to commercial, medical, or patient data ecosystems

Benefits

• Non-Commercial roles are eligible to participate in the annual bonus plan
• Commercial roles are eligible to participate in an incentive compensation plan
• All Company employees have the opportunity to own shares of BeOne Medicines Ltd. stock because all employees are eligible for discretionary equity awards
• All employees are eligible to voluntarily participate in the Employee Stock Purchase Plan
• The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness

Company Overview

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