Administrative Assistant 1/Trainee 1/2 - Albany (NY HELPS)

The New York State Office of Mental Health is seeking an Administrative Assistant 1/Trainee 1/2 to provide administrative office support and establish procedures for efficient workflow. The incumbent will handle telephone calls, manage documents, prepare correspondence, and maintain office records.

Responsibilities

• The incumbent will be responsible for providing administrative office support as well as establishing and implementing procedures to maintain an efficient workflow
• Will screen and refer all telephone calls for the Program to the appropriate staff, examine daily mail, scan and format documents, prepare routine correspondence, manage multiple databases and keep office records and files using a variety of software
• Will coordinate all activities in all district offices and perform other duties as assigned by the program manager

Skills

• Six months of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration
• One year of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration
• Two years of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration
• New York State Department of Labor employee with one year of permanent competitive service as an Office Assistant 1(Keyboarding) or Office Assistant 1 (Keyboarding) (Spanish Language)
• New York State Department of Labor employee with one year of permanent competitive service as an Office Assistant 2(Keyboarding) or Office Assistant 2 (Keyboarding) (Spanish Language)
• Certification (e.g., IAAP Certified Administrative Professional) or associate's degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology substitutes for two years of experience
• Ability to initiate and maintain relationships across a diverse set of stakeholders
• Ability to initiate and maintain relationships across a diverse set of stakeholders

Benefits

• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee’s Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave
• Telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview.
• Training and development opportunities, including Coursera and our formal Employee Recognition Program

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