Partnerships & Go-To-Market Associate

Melio is a rapidly growing B2B payment platform focused on helping small businesses succeed. They are seeking a Partnerships & Go-To-Market Associate to manage partner relationships, coordinate internal teams for client issue resolution, and support sales initiatives through engagement activities and training materials.

Responsibilities

• Own day-to-day inbound case management from partner relationship managers, serving as a reliable escalation point and coordinating with internal teams to drive timely resolution of client issues end-to-end across multiple channels
• Conduct proactive check-ins and engagement activities across a portfolio of high-touch partners
• Own inbound demo requests, delivering clear and compelling product walkthroughs for partner-referred prospects
• Conduct outbound Voice of Customer calls with partner-referred clients to gather feedback, surface insights, and support retention and expansion opportunities
• Act as an extension of the partner's sales motion — supporting prospect conversations, co-selling alongside partner reps, and helping move qualified deals forward on behalf of the partner
• Partner closely with Sales, Product, Marketing, CX, and Business Development teams to coordinate launches, trainings, campaigns, and partner enablement initiatives
• Build and maintain enablement decks, one-pagers, talk tracks, sales assets, and partner-facing materials tailored to each partner's sales motion and verticals
• Support training preparation, QBR coordination, and leadership presentations
• Maintain trackers, documentation, and reporting; compile GTM insights and engagement

Skills

• 1–2 years of experience in customer success, client servicing, partnerships, or a related field
• Strong written and verbal communication skills; comfortable presenting to internal and external stakeholders
• Highly organized with the ability to manage multiple priorities and partners simultaneously
• Experience with or willingness to quickly learn: Salesforce, Zendesk, Tableau, Redash, and AI productivity tools
• Comfortable working in a fast-paced, collaborative environment

Benefits

• Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
• 401K matching: Feel the investment of working at a hyper-growth startup.
• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave to allow you to take the time you need, when you need it.
• Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
• Office culture: Thrive in our collaborative offices in New York City in a hybrid working environment. We are dog friendly as well!
• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.

Company Overview