Renewals Specialist
Omnissa is an AI-driven digital work platform dedicated to enhancing flexible and secure work experiences. They are looking for Renewals Specialists to manage a high volume of contract renewals efficiently, ensuring customer engagement and retention while tracking renewal processes and opportunities for upselling.
Responsibilities
- Manage the end-to-end renewal process for a high volume of assigned customer accounts
- Proactively engage with customers 90–120 days in advance to confirm contract terms and secure renewals
- Ensure all renewal communications (notifications, reminders, confirmations) are accurate and timely
- Serve as the first point of contact for renewal discussions
- Help customers recognize the ongoing value of Omnissa’s solutions
- Escalate customer concerns to the appropriate internal teams when needed
- Identify at-risk accounts and flag them for follow-up by Customer Success or Sales
- Spot upsell or cross-sell opportunities where appropriate and route to Account Executives
- Consistently deliver high retention rates by executing a disciplined, transactional renewal process
- Maintain detailed records of all renewal activities in Salesforce
- Track and report on renewal rates, churn risks, and upsell opportunities
- Provide insights to improve renewal operations and customer touchpoints
Skills
- 0-2 years of experience in customer-facing or sales-related roles (SaaS, subscription-based, retail sales, or similar)
- Strong drive and motivation to build a career in technology sales
- Ability to thrive in a high-volume, transactional sales environment
- Excellent communication and organizational skills
- Customer-first mindset with a focus on efficiency and accuracy
- Familiarity with CRM systems (Salesforce preferred)
- Fluent in English
- Bachelor's preferred, or equivalent combination of education and relevant professional experience
Benefits
- Employee ownership
- Health insurance
- 401k with matching contributions
- Disability insurance
- Paid-time off
- Growth opportunities
Company Overview