[Remote] Associate Customer Care Professional-Annuities, Licensed, Remote

Note: The job is a remote job and is open to candidates in USA. Thrivent is a company dedicated to helping people achieve financial clarity and live meaningful lives. They are seeking an Associate Customer Care Professional for their Annuities department, where the role involves providing exceptional customer service and problem resolution for callers. The position emphasizes quality interactions and offers opportunities for professional development and career advancement.

Responsibilities

• Building rapport with callers of diverse backgrounds to accurately assess the situation and present potentially complex solutions
• Quickly navigating multiple systems while engaging callers with clear, concise, and positive language as you gather relevant information
• Focusing on quality and first-call resolution, while minimizing processing time or after-call work to help more clients reach their desired goals
• Providing a call experience that doesn't rely on a script and owning it from the first "Hello!" to problem resolution
• Helping people with similar values to your own to make the most of all they've been given
• Using your interest in financial services to become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to Thrivent

Skills

• High school diploma or equivalent experience, post-Secondary education is preferred
• Successfully complete FINRA Series 6 exams within 90 days of hire/transfer for Annuities product
• Experience navigating complex customer interactions from support through to resolution
• Ability to welcome change and contribute to continuous improvement in a fast-paced work environment
• Ability to work: Training (beginning September 21, 2026): 8:00 a.m. – 4:30 p.m. Central, Monday through Friday for training duration
• After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (CST), Monday through Friday
• Remote work requirements: private, secure, distraction-free work area which must include reliable power and hard-wired internet connection via ethernet to router/modem
• Internet speed minimum requirements: 30 mbps download/10 mbps upload
• The ability to pass a background check (criminal and financial)
• Annuity experience preferred
• Bilingual in English and Spanish a plus!

Benefits

• Up to 6 weeks of structured training and onboarding for the product or program you support, with a designated onboarding partner including regular mentoring.
• We provide stretch opportunities across the organization. Recent examples include recruiting/interviewing new talent, focus groups/roundtables to address business objectives, quality initiatives and launching new services.
• Clear guidelines and resources with no scripts! We support our Customer Care Professionals to be the best they can be, with an internal helpline, coaching and mentoring, and comprehensive documentation there whenever you need them.
• Comprehensive medical, vision, and dental (we care about your health)
• 401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us)
• 4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients)
• Up to 20 hours of volunteer time off (help the people we serve and the communities we foster)
• Corporate gift matching 1:1 (where you donate, we’ll donate)
• No nights or weekends!
• Various bonuses (including, for example, annual or long-term incentives)
• Medical, dental, and vision insurance
• Health savings account
• Flexible spending account
• 401k
• Pension
• Life and accidental death and dismemberment insurance
• Disability insurance
• Supplemental protection insurance
• 20 days of Paid Time Off each year
• Sick and Safe Time
• 10 paid company holidays
• Volunteer Time Off
• Paid parental leave
• EAP
• Well-being benefits
• Other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents.

Company Overview