Auto Uptime Advocate (Remote - Michigan)
About the Role
- Location Remote – Michigan residents* If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you – especially if you're interested in working from home! As a remote Auto Uptime Advocate at Morley, you will assist dealers with critical orders, products, services and questions. This is more than just another automotive job – it's a chance to make a difference in the industry with a leading truck manufacturer! Bring your sense of detail and background in customer service, vehicle / technical knowledge, case management or a degree and we'll train you remotely to help you succeed in your role.
- What You’ll Do
- Interact with internal client departments and dealerships using telephone, email and case management software
- Review and update cases on part orders
- Log calls and update dealer order / case records
- Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities
- Serve as the primary contact for dealership service departments and the client’s customer breakdown department
- Manage cases, tracking the many interactions required for specific repairs
- Reduce downtime to enhance customers' experience and overall satisfaction
- Conduct outbound calls and update case files
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
- Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours M-F 8 a.m.
- 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day). Skills for Success
- Required Skills
- Able to
- Effectively complete complex tasks
- Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative
- Generate innovative solutions to complex problems
- Anticipate patterns and links; look beyond the direct problem to the wider implications
- Skills needed
- Basic automotive knowledge
- Case handling skills
- Interpersonal and communication
- Organization
- Eligibility Requirements
- Education and experience
- High school diploma or equivalent plus 8 or more years of technical truck / automotive and direct customer service experience* • Or -
- Associate degree plus 6 or more years of technical truck / automotive and direct customer service experience* • Or -
- Bachelor’s degree plus 4 or more years of technical truck / automotive and direct customer service experience
- (Direct customer experience = Previous dealer experience, auto parts handling, case handling and customer interaction)* • Familiar with a variety of work processes / activities (typically through job-related training and extensive on-the-job experience)
- Available to work shifts taking place between these hours of operation
- Monday - Friday 8 a.m.
- 9 p.m. Eastern / 7 a.m.
- 8 p.m. Central / 6 a.m.
- 7 p.m. Mountain / 5 a.m.
- 6 p.m. Pacific time
- Saturday 8 a.m.
- 4 p.m. Eastern / 7 a.m.
- 3 p.m. Central / 6 a.m.
- 2 p.m. Mountain / 5 a.m.
- 1 p.m. Pacific time
- Must be able to stick to the schedule reliably, as some queues are time sensitive
- Nice to Have
- Experience monitoring automotive repair activity
- Remote Work Requirements
- Michigan resident
- Secluded and distraction-free work environment
- Required internet setup
- High-speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to your modem / router using an Ethernet cable
- Wireless, 5G and satellite connections are not supported Why Morley? At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.
- Health & Wellness Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., Apply tot his job Apply To this Job Apply To This Job
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