Manager, Shared Services – Cloud Engineering, FedRAMP

Remote role Full-time Open position

Job Description:

Manage a team of Engineers: conduct 1:1s, performance reviews, hiring, and career development in a distributed remote friendly environment.
Own the technical roadmap for shared cloud infrastructure across Azure and AWS, balancing reliability work against longer-term platform improvements.
Set and enforce standards for infrastructure-as-code (Terraform, Helm, Kubernetes), documentation, and operational readiness.
Make technical decisions and trade-offs for application-layer infrastructure including Elasticsearch, RabbitMQ, and Redis, and serve as the escalation point for the team.
Run sprint planning, manage cross-team dependencies, and keep delivery on track.
Lead post-incident reviews and ensure follow-up items get resolved.
Work with Security and Compliance to keep FedRAMP and SOC 2 controls current.
Be the main engineering contact and collaborate with Development, Product, and Security teams, turning their requirements into platform priorities.
Represent the team in architecture reviews and planning discussions with leadership.
Use and promote the use of AI-assisted tooling including LLM-based automation and AI-driven observability for use in engineering workflows.

Requirements:

8+ years in Cloud Engineering, DevOps, or Infrastructure Engineering, with at least 3 years managing engineers directly.
Hands-on background with Azure and/or AWS — Kubernetes, microservices, and cloud security fundamentals (PIM, RBAC, and JIT privilege elevation among others).
Experience implementing and running critical production level SaaS products with high availability requirements with a focus on some combination of Elasticsearch, RabbitMQ, and Redis among others.
Experience in or adjacent to FedRAMP-authorized environments.
Comfortable explaining technical trade-offs to non-technical stakeholders.
Familiarity with Agile methodologies and experience with Azure DevOps.
Excellent written and verbal communication with the ability to translate complex technical concepts for non-technical stakeholders.

Benefits:

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