Licensed Customer Service Representative

Remote role Full-time Open position

Job Description:

Answer incoming calls and respond to customer questions regarding policies and billing or forward call to appropriate personnel as needed.
Understand and comply with the assigned level of authority taking payments and mortgage verifications.
Research customer inquiries and respond to appropriate parties in a timely manner.
Process calls in a manner that ensures service levels are met or exceeded.
Process requests within authority level and properly document files.
Interface with team members, management, and customers in reference to customer service issues.
Recognize when to refer callers to underwriters and ability to do so in a timely manner.
Manage large volume of inbound and outbound calls.
Provide accurate, valid and complete information by using the right methods/tools.
Follow communication procedures, guidelines and policies.

Requirements:

One or more active license in Property & Casualty.
2+ years of customer service in a call center environment.
Ability to work independently and effectively in a fast-paced, high volume call center.
Strong attention to detail and good decision-making skills.
Proven business and analytical problem-solving skills.
Product knowledge of Property and Casualty Insurance.
Gather and analyze information skillfully.
Ability to learn and properly process information with Company specific software.
Ability to follow policies and procedures.
Ability to maintain confidentiality.
Demonstrated ability to effectively manage difficult or emotional customer situations.
High school diploma or general education degree (GED).
2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experience.
Insurance experience, preferably with an insurance agency or direct carrier.
Experience with homeowners' insurance preferred.
Bilingual in Spanish preferred.
Regular, predictable attendance.
Ability to adapt to change.
A positive attitude and takes pride in doing great work.
Self-motivated with a desire to succeed.

Benefits:

Comprehensive coverage for health, life, and financial wellbeing.
Three (3) Medical plan options.
Two (2) Dental plan options.
Vision plan options.
Critical Illness, Hospital Indemnity, and Accident plans offered voluntarily.
Pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts.
Company paid Basic Life and AD&D.
Short and Long-Term Disability benefits.
Voluntary Life and AD&D plans.
Traditional and Roth 401(k) plans available with discretionary employer match.
Employer paid wellbeing program with access to guided meditation and mindfulness exercises.
Quarterly wellness challenges and prizes through Brio Health.
LifeBalance offers discounts on gym memberships, travel, appliances, movies, and pet insurance.
Flexible paid vacation, paid holidays, paid sick time, paid parental leave, identity theft program, and travel assistance.

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