[Remote] Client Success Specialist
Note: The job is a remote job and is open to candidates in USA. Punch List Digital is a dynamic and forward-thinking agency specializing in digital marketing for the Home Services industry. They are seeking a results-driven Client Success Specialist to lead client ad performance through paid search and social strategies, ensuring clients understand campaign results and achieve measurable outcomes.
Responsibilities
- Welcome and onboard new clients, setting expectations and project timelines
- Build and maintain strong client relationships through regular calls and updates
- Translate performance data into simple, actionable insights
- Collaborate with SEO, Paid Ads, and Web teams to implement marketing strategies
- Help manage Google Business Profile and Local Services Ads accounts
- Support website updates and approvals for client campaigns
- Participate in team discussions to improve client experience and internal processes
Skills
- 1–3 years of experience in client service, account management, or digital marketing
- Basic knowledge of SEO, Google Ads, or websites (we'll teach you the rest)
- Excellent written and verbal communication skills
- Strong time-management and follow-up skills
- Experience working with home services or small business clients
Benefits
- Quarterly Bonuses: Based on client satisfaction and retention
- Remote Work: Flexible schedule and location
- Career Growth: Defined Career Growth Path
- Benefits: Health insurance, paid time off, and development resources
Company Overview