[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Torrid is committed to cultivating a welcoming and inclusive culture. In this role, you will resolve customer issues and provide superior customer service to ensure return business, reporting to the Customer Service Supervisor.

Responsibilities

• Monitors phone queue to ensure proper coverage is maintained at all times
• Utilizes exemplary writing skills to respond to customer emails, live chats, and social media inquiries
• Uses product knowledge to suggest items to customers and properly inform them on product choice
• Responds to all customer voice-mail messages and e-mails within a 24-hour period
• Provides feedback to management regarding current customer service processes and procedures
• Utilizes follow through skills to resolve outstanding customer questions and/or issues
• Understands department procedures to properly inform customers of order status, product availability, and manage customer expectation
• Completes daily administrative projects on time and correctly
• Maintains all quality, productivity, reliability and sales performance standards

Skills

• Minimum of 1 year customer service experience in an online call center environment or equivalent
• Excellent written and verbal communication skills
• Strong computer skills (Word/Excel/Outlook); needs to be Internet savvy
• Type at a minimum of 40 words per minute
• Strong attention to detail, organizational and follow-up skills
• Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays
• Illustrates dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly
• Bilingual English/Spanish; fluent in writing, reading, speaking

Benefits

• A culture where people are accepted and encouraged to be who they are.
• Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
• Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
• Generous 50% employee discount and access to employee-only sales.
• Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
• Tuition reimbursement program
• Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
• Discounts on entertainment tickets and more.
• Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
• You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.

Company Overview