Call Center Triage RN – Evenings/Nights

Remote role Full-time Open position

Job Description:

Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment
Document each call efficiently and accurately
Monitor and track individual as well as call center goals, productivity metrics, and statistics
Reflect all shift activities using the phone system and be responsible for personal schedule adherence
Provide superior customer service to Medcors clients and employees
Complete accurate assessment of symptoms and/or concerns utilizing Medcors Triage Algorithms
Follow HIPAA Compliance Policies

Requirements:

A valid RN license and current BLS (CPR) certification
Be able to handle a high volume of consecutive calls
Strong technological skills as well as a typing speed of at least 30 WPM
Work a major U.S. holiday rotation
Work every other weekend
Effective written, verbal, and interpersonal communication skills
Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers
Be able to talk and/or hear
Required to sit and use your hands
Specific vision abilities include close vision for computers and written work with the ability to adjust focus
Be able to work on a computer for long periods
Have a private space in your home with 4 walls and a door for patient privacy
Have access to high-speed internet (no satellite) within your primary residence
Be able to receive and apply feedback

Benefits:

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