Service Desk Technician Level 3 – MSP

About the position Tech firm looking to hire a highly motivated, self-driven on-site technical individual; please read the entire description before submitting for candidacy. This position is expected to not just maintain but constantly improve and further your education in the industry. We are looking for someone who lives and breathes tech. You will be part of the technical support team taking care of customers, going on-site, resolving customer issues, installing servers, and firewalls, prioritizing support requests, and troubleshooting end-user tickets. Attention to detail is very important; documentation is a must. The team is responsible for ensuring customers are satisfied, tickets are prioritized, and server/networking issues are resolved and escalated if needed. Attitude is important as you will be dealing with our clients directly; we are also looking for a positive attitude and customer service skills.

Responsibilities

• Taking care of customers
• Going on-site
• Resolving customer issues
• Installing servers and firewalls
• Prioritizing support requests
• Troubleshooting end-user tickets
• Ensuring customers are satisfied
• Tickets are prioritized
• Server/networking issues are resolved and escalated if needed

Requirements

• 3-5 years in the technical support field, support desk, and IT industry
• Willing to learn and grow with your team members/co-workers
• Strong Windows troubleshooting & problem-solving skills
• Some Server troubleshooting & problem-solving skills experience
• Experience with Firewalls
• Printer issues, local and network, simple or large, and multi-purpose
• Internet connectivity, FTP file transfers, webmail access
• Mapped drive connection issues, logon scripts, create new user accounts
• Troubleshoot virus-infected workstations and laptops
• File rights & folder permissions, offline folders, and remote file sharing
• Wireless access, wireless peripherals, Bluetooth devices,
• VPN connections, remote desktop, terminal services, remote web workplace
• Client on-sites are required hence you must live in or near Phoenix, Arizona

Nice-to-haves

• Previous experience using ConnectWise is a plus
• Previous experience using Kaseya family of products is a plus
• A+, MCP, and MCSE, certifications are preferred but not mandatory. A strong candidate would demonstrate the following skills and be able to troubleshoot with a high degree of success.

Benefits

• Paid time off (PTO)
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending account
• 401k with company matching contribution
• Certification reimbursement
• Professional development assistance
• Referral program

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