Implementation Specialist
Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.
We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.
Requirements
Job Responsibilities
- Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
- Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
- Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
- Train customers on the use of the software, including best practices and workflow optimization
- Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
- Coordinate collaboratively with internal teams to meet project milestones
- Ensure a smooth transition from implementation to Customer Success
- Bachelor's degree - Nursing Informatics degree a PLUS
- 2+ years software implementation experience
- Prior experience in a healthcare or health IT environment strongly preferred
- Project Management
- Critical thinking and problem-solving
- Strong time management and organization
- Excellent verbal and written communication
- Empathy
- Customer Service mindset and focus
- Curiosity and self-motivation
- Confidence and resilience