Workers' Compensation Claims Associate

About the position Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers. Berkshire Hathaway GUARD Insurance Companies is hiring a Workers' Compensation Claims Adjuster in our Wilkes-Barre, PA office. You will play a key role in helping injured workers navigate their recovery and return to work. You’ll learn how to evaluate claims, coordinate care, and ensure timely benefit delivery, all while building a rewarding career in insurance.

Responsibilities

• Learn to evaluate and determine the compensability of workers’ compensation claims in accordance with applicable laws and company policies.
• Support early return-to-work initiatives and ensure timely delivery of benefits.
• Communicate with employers, injured workers, and medical providers to facilitate claim resolution.
• Authorize and monitor medical treatment and coordinate care with providers.
• Maintain accurate documentation of all claim activity.

Requirements

• High school diploma or equivalent required
• Strong communication and organizational skills.
• Comfortable with frequent phone communication and multitasking.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Candidates must hold an active adjuster license or be willing and able to obtain and maintain all required state licenses.

Nice-to-haves

• bachelor’s degree preferred.
• Prior experience in insurance, customer service, healthcare, or administrative roles is preferred.

Benefits

• Hybrid schedule: 2 days remote / 3 in‑office
• Predictable hours (no nights, weekends, or holidays)
• Competitive pay + generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

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