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GBS Customer Service Tel Rep-5

Remote role Full-time Open position

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Rep Servicio al cliente Disponibilidad horaria: 1:00am - 1:00pm (44 hrs semanales) Desde casa Grado: 6 Resumen del puesto Este puesto ayuda a UPS a brindar un servicio excelente y a generar valor para los clientes, siguiendo los procesos establecidos y ofreciendo soluciones que impulsen su crecimiento. Además, contribuye a identificar y superar los obstáculos que dificultan el éxito de los empleados y los clientes. Responsabilidades: Asiste a los clientes con preguntas sobre sus paquetes y colabora con otros empleados de UPS para encontrar soluciones que faciliten la entrega cuando sea necesario. Mantiene un control constante de los objetivos y resultados de desempeño. Cumple o supera los indicadores clave de rendimiento (por ejemplo, puntuaciones de encuestas de satisfacción del cliente, calidad, tiempo de respuesta al cliente y cumplimiento de plazos, etc.). Propone ideas y soluciones para mejorar la experiencia con UPS. Requisitos: Excelentes habilidades de atención al cliente y capacidad de escucha. Excelentes habilidades de comunicación oral y escrita, así como de resolución de problemas. Capacidad para gestionar múltiples tareas simultáneamente en un entorno dinámico con mínima supervisión y gran atención al detalle. Experiencia en atención al cliente o administración general (preferible). Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Apply To This Job

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