Product Manager, Technical – Amazon Connect Platform

Remote role Full-time Open position

Job Description:

Contribute to the vision, roadmap, and long-term strategy for the Amazon Connect platform.
Collaborate with fellow Product Managers to manage the full lifecycle of Amazon Connect capabilities.
Provide recommendations to leadership to guide platform investment and prioritization decisions.
Enable business needs into prioritized platform initiatives, epics, user stories, and acceptance criteria.
Serve as a knowledgeable point of contact for Amazon Connect platform capabilities and provide functional guidance.

Requirements:

3–5 years of experience in Product Management, Product Consulting, Business Analysis, or a related role supporting enterprise platforms or contact center technologies.
Required experience with Amazon Connect, including demonstrated knowledge of platform capabilities, features, and administrative functions.
Experience working with contact center operations, IT, analytics, Workforce Management, and Quality teams.
Experience with additional CCaaS platforms such as Genesys, NICE CXone, Five9, or Avaya is a plus.
Strong understanding of contact center platform concepts including routing, self-service, agent workflows, quality management, and reporting.
Familiarity with Amazon Connect capabilities related to administration, quality evaluations, reporting, workforce management integration, and outbound dialing.

Benefits:

Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement to help offset internet costs.
Opportunity to work from home with a dedicated workspace free from distractions.

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